Office Administrator & Information Specialist

Office Administrator & Information Specialist Defining Tomorrow with Information Today™ ISB Global Services – Defining Tomorrow With Information Today! ISB Global Services (ISB) is a trusted provider of background checks, driver qualification systems, supply chain security programs, insurance technology (insurtech), insurance-related documentation, and investigative services for organizations of all sizes. We are currently seeking a highly organized and detail-oriented Office Administrator & Information Specialist to join our team. Position Summary The Office Administrator & Information Specialist plays a dual role in supporting both administrative operations and information processing functions. This individual ensures the efficient day-to-day functioning of the office while maintaining accuracy, quality, and timeliness in handling client documentation and reporting. Key Responsibilities Office Administration: Manage daily office operations, ensuring a well-organized and efficient work environment  Coordinate incoming and outgoing communications, including phone calls, emails, and mail  Maintain office supplies, equipment, and vendor relationships  Schedule meetings, training sessions, and internal events  Support leadership with administrative tasks, reporting, and coordination  Assist with onboarding logistics and general employee support as needed  Information Specialist Functions: Process insurance-related documents and claims accurately and efficiently  Ensure the accuracy and quality of reports delivered to clients  Maintain detailed records and ensure proper data management practices  Handle both physical and electronic documentation in a timely manner  Provide professional and responsive customer service to clients and vendors  Support inbound inquiries and resolve issues with a high level of professionalism      General: Meet performance goals and deadlines set by leadership  Participate in training sessions, meetings, and continuous improvement initiatives  Collaborate cross-functionally with internal teams to support operations   Qualifications & Requirements  High school diploma or post-secondary education (certificate or diploma preferred)  2+ years of experience in an administrative, office support, or customer service role  Experience in a fast-paced, detail-oriented environment  Strong organizational and time management skills  Excellent written and verbal communication skills  Proficiency in Microsoft Office (especially Outlook, Word, and Excel)  Ability to multitask, prioritize, and problem-solve independently  Professional, proactive, and customer-focused mindset   Preferred Assets  Experience in insurance, administrative operations, or document processing  Background in call center or high-volume customer service environments  Bilingual (English/French) is considered an asset   Location: 3295 River Exchange Drive, Norcross, GA    Benefits:   Benefits Paid Vacation Employee Assistance Program Competitive Pay Learning and Development Opportunity Growth Potential  Job Type: Full Time, In Person Permanent Existing Vacancy  Pay: $ 50,000 - $55,000/ year   Ready to Apply?  At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply please submit your resume to careers@isbglobalservices.com.