Billing Manager - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.SummaryThe A/R Management Manager is responsible for directly managing the ARM team and ensuring that outstanding accounts, denials, and appeals are accurate and followed up on in a timely manner to maximize reimbursements. The ARM Manager will conduct huddles and team meetings as needed. Additional responsibilities include identifying deficiencies within the group and escalating them to the Director, building positive relationships both internally and externally, maintaining Key Performance Indicators (KPIs), and delivering annual reviews with staff, along with corrective actions when necessary. The ARM Manager is also responsible for understanding all aspects of the billing and accounts receivable process.Essential Duties And ResponsibilitiesMaintain staffing schedules to ensure proper oversight for each accountManage employee performance through biweekly one-on-ones, annual reviews, and system reportingCoordinate workflow between teams and interface with internal and external resourcesAssist with interdepartmental issues to help coordinate problem-solving in an efficient and timely mannerCollaborate with internal departments to identify and update efficient processesDevelop AR policies, procedures, and KPIs to support company revenue cycle goalsIdentify deficiencies with employees and ensure the proper training is providedSupport employee development through additional training specific to ARMManage all aspects of the ARM process and the ARM SpecialistsCommunicate account-specific changes to team membersConduct group meetings and huddles; may occasionally participate in client-facing meetingsPerform quality checks on assigned claimsPerform monthly reviews and process write-offs for assigned accountsPrepare and deliver employee productivity reports monthly, as well as annual performance reviewsAnalyze AR trends to identify process gaps, payer issues, or team training needsOversee day-to-day operations and long-term strategy for the Accounts Receivable departmentLead cross-departmental efforts to improve collections, reduce denials, and enhance payer communicationMentor AR leads and specialists, fostering accountability and professional growthManage reporting cadence for leadership, including aging, denial metrics, and appeal outcomesDrive technology adoption and process automation within AR workflowsObtain ambulance biller certification within 6 months of employmentAdhere to all QMC HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient informationAdditional job duties as assignedSkills/Experience RequiredEducation: High School Diploma or equivalent required; BA/BS Degree preferred5+ years of collections, billing, and/or claims experienceMinimum of 2 years of supervisory experience preferredDemonstrated mastery of billing and accounts receivable procedures, as well as compliance regulationsHands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and timely filing limitsFamiliarity with ICD-10, HCPCS, and general medical terminologyEMS billing experience strongly preferred; experience in other medical specialties will be consideredProficiency with various web platforms, including billing software and payer portalsPrior customer service experience, with the ability to work collaboratively with other departments and team membersIntermediate computer skills, including proficiency in Microsoft Word, Excel, and OutlookWorking knowledge of the full revenue cycle management processDetail-oriented with strong organizational skillsStrong written and verbal communication skillsAbility to lead and motivate a teamPositive attitude with strong interpersonal skillsAbility to create agendas, prepare presentations, and conduct meetingsStrong investigative and research skills, with the ability to resolve complex billing issuesEffective critical thinking and analytical abilitiesAbility to work independently in a fast-paced, adaptive environment with minimal supervisionStrong customer service skills and experienceSarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.#digitech