Partner Support Specialist

DescriptionPosition at American First FinancePartner Support SpecialistJoin the Team at American First Finance as a Partner Support Specialist! The Partner Support Specialist (PSS) drives same-store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.Essential Duties & ResponsibilitiesGrow same-store utilization and funded volume from existing merchant partnersBuild and maintain strong, trust-based merchant relationshipsDeliver in-store and virtual training to drive financing awareness and usageConduct regular store visits and outbound calls to support merchant performanceEnsure in-store marketing is properly displayed and maintainedRespond quickly to merchant needs and coordinate solutionsMaintain accurate CRM activity and manage daily territory schedulesCollaborate with sales leadership and internal support teamsWhat Success Looks LikeStrong merchant satisfaction and retentionConsistent utilization growth across the portfolioHigh energy, accountability, and disciplined executionClear ownership of performance outcomesMinimum Requirements & QualificationsHigh energy, excellent organizational skills, and strong integrity.Bachelor's degree preferred but not required.Proven track record of achieving measurable sales goals.Outstanding face-to-face relationship-building skills.High sense of urgency and customer service orientation.Ability to thrive in a fast-paced, results-oriented environment.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Valid driver's license and car insurance for regional travel.About FirstCash Holdings, Inc.FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index, reflecting our strength and stability in the market.Join FirstCash and be part of a company that values integrity, customer service, and growthNote: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.Submission of your application confirms your "opt-in" desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.FirstCash Holdings, Inc. is an Equal Opportunity Employer