Lead NOC Engineer
Job Title: Lead NOC Engineer
Location: Jackson, MI (Day 1 Onsite)
12+years
Job Description:
· Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
· Monitoring and escalation of critical application as per the SOW.
· Generate and publish Application performance report
· Provide notification to customers and the service teams for Severity 1 events.
· Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
· Central point of contact for technical support teams including status updates for on-going incidents/events.
· Must have aptitude and attitude to learn / work on new technologies.
· Should be willing to work in shifts 24x7.
· Create, update and document system processes and tasks as required.
· Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
· Work Closely with Wireless technology groups
· Cisco IOS and APIC
· Juniper JUNOS
· Palo Alto firewalls
· Wireless technology ( Cisco , Aruba , Juniper Mist , Meraki)
· SDN Technology ( SDWAN , NSX or Similar)
· Layer 2 and 3 network concepts
· Routing protocols, OSPF and BGP
· Troubleshooting connectivity issues
· WAN networking concepts
· Network documentation
· IT Service Management applications
· Monitoring Tools & automation concepts
Job Types: Full-time, Contract
Pay: $38.95 - $40.56 per hour
Expected hours: 8 per week
Schedule:
8 hour shift
Education:
High school or equivalent (Preferred)
Experience:
Incident management: 10 years (Preferred)
ServiceNow: 10 years (Preferred)
NOC: 10 years (Preferred)
Work Location: In person