Senior Intermodal Coordinator (Truck)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.Position SummaryResponsible for handling, monitoring, and coordinating shipments for door collection and/or delivery in accordance with established truck distribution percentages. Works collaboratively with internal and external organizations to include customers, truck vendors, and CCA business teams to ensure Intermodal cargo is moved in an efficient and expedited manner. Serves as the Intermodal Door technical expert providing guidance and assistance to the other team members to resolve issues and elevating when the situation requires. Monitors workload levels in coordination with management and provides dispatch support when needed. Updates processes and procedures as needed and provides functional training to all team members. Responsible for managing and maintaining the Intermodal Team Mailbox to ensure team compliance with mailbox processes and procedures.Functions & DutiesDispatchAnalyze, plan and prioritize inland haulage according to import/export timetables, terminal/rail schedules, special equipment needs, and client-specific delivery conditionsFacilitates the movement of containers that have been miss-routed and/or improperly discharged due to vessel by-passes, errors, or equipment emergenciesResponsible to confirm and manage in-house truck availabilityProcure spot rates for lanes not previously negotiated with truck vendorsEnsure over-the-road compliance for all hazardous door movesCreates and issues work orders for the door collection and/or delivery in accordance with established truck rates and distribution percentagesService Delivery CoordinationMonitors shipments by tracking and tracing containers, via multiple interfaces, to ensure door appointments are met and cargo is loaded/delivered timelyCommunicates to customer(s) of potential delays or issues preventing dispatch and maintains customer interactions until all delivery requirements are satisfiedWorks collaboratively with internal departments to expedite transport, including but not limited toOverseas OfficesHome officeCustomer serviceOperationsSalesTrade* Discern and elevate to management matters that require additional support* Manages a significant volume of telephone and written communication within agreed upon Service Level AgreementsSenior DutiesServes as an Intermodal technical expert, assisting team members with resolving any operational issues, problems, or questions recording incidences as neededAssists management in the collection of weekly and monthly team Key Performance IndicatorsSupport management in the documenting and maintaining of departmental processes and procedures while simultaneously coaching/training team members on said processes and proceduresMaintains Intermodal Team Mailboxes ensuring emails are properly moved to the appropriate storage locationsCollaborates with Supervisor and Manager to resolve issuesSupport management in the documenting and maintaining of applications with information related to workload, vendor performance, matchbacks, one-ways, storage, work order revisions, container/trucker yard revenue, and service failuresServes as a backup to Supervisor for day-to-day functionsCost Management• Notify and invoice/rebill customers for additional transport related expenses including but not limited toPre-pullsRevenue generating trucker yard and container yard storageMulti stopsDrop and picksResearch and reconcile truck and customer invoice discrepanciesIdentify opportunities through micro analysis of customer locations for cost savings which includes match backs/one waysDetermine, if requested by vendors, whether accessorial charges are applicableVendor ManagementMonitors and reports trucker performance to ManagementDocuments pertinent dispatch-related information to ensure maintenance of timely and accurate recordsDevelops and maintains rapport with vendorsKnowledge, Skills, AbilitiesKnowledgeable of Intermodal general operating proceduresFollows company policies and proceduresProficient computer skills to include Microsoft Office applicationsDetail-oriented person with strong organization skillsWorks collaboratively within a teamPossesses excellent written and verbal communication skillsDemonstrates strong customer service skills and passionDemonstrates a sense of urgencyGood interpersonal, organizational and problem solving skillsCan work under pressure in a fast paced environmentAbility to work independentlyMaintains high level of professionalismDemonstrates leadership potentialQualificationsEducationRequired/Preferred Education LevelRequired High School Diploma or GEDPreferred Bachelor's DegreeWork ExperienceExperience Years of ExperienceGeneral Experience 3-5 yearsAt CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $62,000 - $65,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate's qualifications, skills, experience, and location.In addition to base salary, this position may be eligible for:Performance-based bonusesComprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time offProfessional development opportunitiesWe believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.Come along on CMA CGM's adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.comNearest Major Market: Hampton Roads