ServiceNow Developer

ITCON Services is seeking a skilled ServiceNow Developer to support a time-bound modernization effort focused on migrating an existing hotline service from an Oracle-based system to ServiceNow. This role will play a critical part in implementing ServiceNow capabilities, integrating with NICE CXone, and ensuring the successful migration and validation of operational data and workflows.The ideal candidate brings hands-on experience with ServiceNow development, system integrations, and data migration support in a fast-paced, delivery-focused environment.Duration: 3 MonthsLocation: [Remote, hybrid]Clearance: Ideal candidate has public trust for Federal WorkKey Responsibilities ServiceNow Configuration & IntegrationConfigure and implement ServiceNow platform capabilities, including Service Portal components, to support hotline operations.Develop and configure:Email incident threading for seamless case tracking and communication continuityWeb-based intake forms for incident submission via Service PortalIntegrate ServiceNow with NICE CXone to enable intake and management of phone-based incidents.Configure and implement assignment groups, routing rules, and escalation workflows.Ensure preservation of:Notes and communication audit trailsSearch functionality and relevancyExisting roles, permissions, and access controlsDesign and configure operational dashboards and reporting views to support business users and stakeholders.Data Migration Support & ValidationCollaborate with the team to validate successful migration and import of critical datasets, including:IncidentsKnowledge articlesHistorical operational reportsUser accountsChat transcriptsAssociated communicationsNotesAssist in troubleshooting data discrepancies and ensuring data integrity post-migration.Testing & Quality AssuranceParticipate in system and user acceptance testing (UAT) activities.Support defect identification, troubleshooting, and resolution.Validate that configurations and integrations meet functional and performance requirements.Required QualificationsHands-on experience developing and configuring ServiceNow (including Service Portal).Experience with ServiceNow integrations (REST/SOAP APIs, external platforms).Familiarity with incident management workflows and case management systems.Experience supporting data migration efforts and validating large datasets.Strong understanding of role-based access control and system security best practices.Ability to work in a fast-paced, agile, delivery-oriented environment.Preferred QualificationsExperience integrating ServiceNow with contact center platforms (e.g., NICE CXone or similar).Prior experience migrating systems from legacy platforms (e.g., Oracle-based systems).Experience in federal or public sector environments.Familiarity with reporting and dashboard development in ServiceNow.Strong problem-solving and communication skills.What Success Looks LikeSeamless implementation of ServiceNow configurations supporting hotline operationsSuccessful integration with NICE CXone for phone-based intakeAccurate and complete migration of legacy dataFully functional workflows, routing, and dashboardsSuccessful completion of testing with minimal defects