West Coast Field Solutions Engineer - Drive Adoption

Plixer specialized in helping organizations find the cause of network slowness and detect threats using network flow data. This role exists to make sure that happens.As a Field Engineer, you work directly with customers after the sale. You help them understand what they're seeing, run training sessions, and make sure the product becomes part of how they operate.You also support Account Managers during deals when technical validation matters.If this role is done well, customers adopt the product, expand their usage, and stay.What You'll DoRun customer training sessions that turn new users into confident operatorsLead regular health checks to review usage, gaps, and next stepsDeliver live demos that connect network issues to real outcomesSupport Account Managers with technical validation during active dealsTranslate customer feedback into clear, actionable product inputHelp customers move from "we installed it" to "we rely on it"What Success Looks LikeWithin your first 6–12 months, you will:Run demos, training sessions, and health checks independentlyBuild trusted relationships with assigned customersHelp customers adopt the product into daily workflowsReduce churn risk by driving consistent usage and valueSupport Account Manager's with customer growthWhat You BringRequiredStrong networking fundamentals (TCP/IP, routing, switching)Comfort working in Linux environmentsAbility to explain technical concepts clearly to different audiencesNice to HaveExperience with flow technologies (NetFlow, IPFIX, sFlow)Exposure to network tools or workflows (NPM, NDR, etc.)Familiarity with tools like Scrutinizer, or similarScripting or automation experienceHow You WorkWork from Home & Self-directed, you manage your time and priorities without constant oversightOrganized, you can handle multiple customers without losing contextFlexible, you can switch between training, demos, and customer conversationsComfortable repeating and refining training sessions across different audiencesWhat's Challenging About This RoleYou will repeat training sessions often.You will switch between customers frequently, context changes fastYou will own outcomes without always having direct controlTravelIncludes tradeshows and customer onsite visitsTeam and StructureReports to Manager of Solutions EngineeringWorks alongside Sales and Support EngineersSupporting Account ManagersSmall, growing team with high visibility and impactCompensationAdditional MBO tied to performance and outcomesEligible for up to 10% Bonus tied to company performance401(k)Life insurancePaid time offWhy This Role MattersWhen customers don't adopt the product, churn risk increases. This role ensures customers understand what they're seeing, trust the data, and rely on it during real incidents. That's what keeps them.J-18808-Ljbffr