Associate Analyst, End User Support

Associate Analyst, End User Support page is loaded## Associate Analyst, End User Supportlocations: Saint Petersburg, Florida - United States: Memphis, Tennessee - United States: Southfield, Michigan - United Statestime type: Full timeposted on: Posted Todayjob requisition id: R-0010297**Job Description Summary**Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.**Job Description****This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St. Petersburg, FL, Southfield, MI or Memphis, TN, office.*****Please note: This role is NOT eligible for Work Visa sponsorship, either currently or in the future.*****What You’ll Do**As an Associate Analyst, you’ll be the go-to expert for second-level technical support, delivering solutions that keep our teams running smoothly. Whether it’s troubleshooting hardware, resolving software issues, or jumping in on-site to save the day, you’ll be a key player in creating a seamless tech experience.**Your Day-to-Day:*** Install, configure, and troubleshoot hardware, software, and connectivity issues both remotely and in person.* Respond to escalated support tickets and service requests with speed and precision.* Translate tech-speak into plain English for non-technical users.* Keep detailed records of support activity in our ticketing system.* Share insights and trends to improve our knowledge base and support strategy.* Test new tools and software releases and contribute to cross-functional projects.* Support mobile devices, business apps, and security tools.* Perform advanced hardware diagnostics and manage warranty processes.* Communicate system issues clearly to users and leadership.* Participate in on-call rotations and occasional off-hours support.**What You Bring****Tech Know-How:*** Strong experience with Windows OS, mobile platforms, networking, and enterprise software.* Familiarity with business and financial services applications is a plus.* Solid understanding of security tools and best practices.**Professional Attributes for Success*** Clear communicator who can simplify complex tech for any audience.* Analytical thinker who can spot patterns and solve problems fast.* Time management pro who thrives under pressure.* Customer-first mindset with a passion for delivering top-tier service.* Self-starter who takes initiative and owns outcomes.**Your Background*** 2–3 years in a technical helpdesk or IT support role.* Bonus points for certifications (CompTIA, Microsoft, etc.).You won’t just be fixing tech - you’ll be empowering people. You’ll work with a collaborative team, gain exposure to cutting-edge tools, and have opportunities to grow your career in IT. If you’re ready to level up your support game, we want to hear from you.**Education**High School (HS) (Required)**Work Experience**General Experience - 13 months to 3 years**Certifications****Travel**Less than 25%**Workstyle**HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.#LI-TC1Thanks for your interest in working with Raymond James. While we might not have the perfect role for you today, we'd love to keep in touch.to stay up to date on career opportunities that may be a good fit for you.Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive.As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow.Our people-first culture is outlined in our . Check it out to see why many choose to work at Raymond James – and why they stay. #J-18808-Ljbffr