Professional Services Lead

Company Description Structured is an AI-first channel marketing platform that helps global enterprises and their partners collaborate, market, and grow together. The company’s platform is trusted by leading organizations such as IBM, Google, Zoom, Dell, and ServiceNow. Structured combines the creative capabilities of Generative AI with the practical, action-oriented intelligence of Agentic AI. This approach enables personalized, compliant, and performance-focused partner campaigns at global scale, offering team members the opportunity to work with cutting-edge technology in a fast-growing environment.Role Description As a Technical Professional Services Manager, you’ll lead the implementation of our enterprise SaaS platform for new clients, ensuring technical accuracy, stakeholder alignment, and on-time. delivery. You'll work cross-functionally with Sales, Product, Engineering, and Customer Successteams, while directly engaging with senior-level client stakeholders to ensure a smooth onboarding experience.Key ResponsibilitiesOwn the end-to-end implementation lifecycle for enterprise customers: requirementsgathering, technical planning, execution, UAT, and go-liveServe as the technical liaison between the client and internal teams for integrations,configurations, and deployment needsCoordinate and track tasks using Jira, ensuring development and support dependenciesare managedDeliver post-launch handoffs to Customer Success and Support, with thoroughdocumentation and KPI handoverCollaborate with cross-regional teams (Global) and ensure alignment across global timezonesRequired Skills & Experience5+ years in Professional Services, Implementation Consulting, or Technical ProjectManagement within a SaaS environmentFamiliarity with channel marketing platforms or digital marketing automationExperience with enterprise software onboarding, customer lifecycle frameworks, andpartner enablementTechnical proficiency in APIs, integrations, webhooks, and system configurations, HTML& CSSStrong working knowledge of Smartsheet, Jira, and Tableau (or equivalent tools)Exceptional written and verbal communication skills, with experience presenting toC-level stakeholdersAbility to translate business requirements into technical solutionsComfortable working independently in US time zones, and cross-functionally with globalteamsWhat We Offer Remote-first work culture with strong international collaboration Opportunity to work with some of the biggest enterprise tech brands A fast-paced environment with room to innovate and lead Competitive compensation and performance-based bonuses