General Manager - New York, NY 10004

Beware of Recruitment Fraud: We are committed to protecting job seekers from recruitment fraud. Please be aware that all official communication regarding opportunities with our firm will come exclusively from an email address ending in @RoseNYC.com. We will never request payment, financial information, or sensitive personal documentation during the application process, and we will never extend a job offer without first conducting a formal in-person interview. If you receive a message that appears suspicious or does not originate from this domain, please mark it as spam or phishing and report it to us directly at recruiting@rosenyc.com.This position requires experience managing 800+ multifamily rental units. OverviewRose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! Come on this exciting journey with us as we seek an experienced General Manager that will take charge of cultivating vibrant connections with residents, owners, and the internal team to ensure seamless property operations. In conjunction with various stakeholders and utilizing your expertise, it will be your mission to achieve the property's goals and objectives as outlined by upper management and ownership. You will be tasked with not only optimizing occupancy and profits but also elevating the property's reputation and market value to new heights.Essential Job Functions Interact with property owners, upper management, internal team members, and business partners in an accurate and timely manner to maximize client satisfaction, ensure project completion, and stay apprised of day-to-day property operationsInterface with residents to punctually address their concernsWork in conjunction with internal departments such as compliance, leasing, and accounting, which includes examining all lease packages for current and potential residentsProvide direction, set goals and objectives, and manage scheduling for Resident Managers, office, building, and leasing staff while fostering a positive and collaborative work environmentRecruit, train, and lead a cohesive team to ensure efficient property operationsEnsure compliance and communication of policies and procedures for residents and internal team members to exceed survey, audit, review, and inspection expectationsPerform regular property inspections to identify maintenance issues, in addition to overseeing maintenance of all building operations and systems, coordinating preventive maintenance work, identify and coordinate vendors for building repairs, construction, and capital improvements in partnership with the Resident ManagerOversee ongoing construction for new buildingsNegotiate service contracts and ensure compliance with contractual obligationsMust be available after-hours for emergencies, coordination of resources and implementation of corrective actionEnsure appropriate insurance requirements are in place, and report liability and property incidents to upper management and submit necessary paperworkParticipate in the preparation of and adhere to operating budgets and forecasts, prepare Monthly Variance Reports, Utility Consumption Reports, and other required reportsAnalyze patterns of income and expenses, providing recommendations to upper management. Implement strategies for enhancing financial performance wherever feasibleProcess invoices through the AP system and manage vendor paymentsBuild positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfactionMust be present on-site and be able to move throughout the building to address building related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitorsAbility to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstancesPosition may be required to perform duties outside their normal responsibilities as neededQualificationsBachelor’s degree in business, marketing, real estate, or finance or equivalent experienceA minimum of 10 years of multifamily residential and condo management experienceProficiency in navigating computers and property management software, to include Microsoft Office include iLuvLeasing, On-Site, Elise AI, RentCafe and YardiTechnical knowledge of building operations and maintenanceUnderstanding of marketing trends, budgeting and reporting, including strong financial skills with knowledge of GAAPValid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hireWork authorization (required)Must be available to work weekends (Saturdays and Sundays) as neededIn addition to base compensation, significant incentive pay and full benefits packages are available. Annual salary: $170,000 - $180,000