Mac Desktop Support Technician

Pomeroy is looking for a skilled Mac professional to provide onsite desktop support in our Pittsburgh, PA location. This is a full-time benefitted position. Benefits include: Medical, Dental and Vision insurance, 401K, Generous PTO, 4 hours of paid volunteer time and 16 hours of paid professional development. Work Schedule: Mon-Fri 8 -5 The Mac Desktop Technician’s role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment. The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required. Requirements 5+ years hands-on Apple and Mac OS hardware and software troubleshooting Mobile device support Excellent interpersonal and communication skills (both Verbal and Written) Leadership and mentor skills for junior members Service Now or any IT ticketing platform Ability to present ideas in user-friendly language. Able to meet strict deadlines and SLA’s for sound ticket resolution Ability to lift 50lbs Associates or higher in Computer Related Field or IT Preferred Responsibilities End-User Support and education Assist in logging, reporting, and monitoring PC and Mac performance Accurately document hardware failure, repair, installation, and removals using Service Now. Assist in developing long-term strategies to meet future computer hardware needs and life cycling of equipment. Support development and implementation of new computer projects and new hardware installations. Evaluate and recommend hardware products for purchase. Recommend, schedule, and perform hardware and equipment improvements, upgrades, and repairs. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and network Inventory monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. If necessary, liaise with third-party support and PC equipment vendors. Job Type: Full-time Pay: $24.00 - $27.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Day shift Monday to Friday Experience: Desktop support: 1 year (Required) ServiceNow: 1 year (Required) Mac OS: 1 year (Required) Software troubleshooting: 1 year (Required) Mac O/S: 3 years (Preferred) iOS mobile device troubleshooting & diagnostic: 3 years (Preferred) Apple / Mac hardware / software: 3 years (Preferred) ServiceNow ticketing: 3 years (Preferred) leadership / mentoring: 3 years (Preferred) Ability to Relocate: Pittsburgh, PA 15222: Relocate before starting work (Required) Work Location: In person