Customer Success Manager

Who We AreChecksum.ai is a high-growth, startup revolutionizing software testing with AI-powered, self-healing QA automation. We are backed by start up studio super whose co-founders have over $1B in exits including Microsoft and Salesforce.We are a leading AI solution for software quality. Checksum is growing fast, well funded and seeing massive demand for our solutions. We are experiencing dramatic revenue growth. This is an opportunity to join at the ground floor and scale up with us.Checksum's AI agents solve a critical problem for engineering teams who need to test their code fast and release high quality products. AI coding tools have increased engineering output 50X, but quality has not kept up. We fix that problem.Checksum's unique AI Agents deliver autonomous and continuous testing to engineering teams who need to build quality into their processes. No other testing tool or homegrown AI effort has the capabilities of our purpose-built testing models.This is a hybrid role based out of our San Francisco Office 4x a weekWhat You'll DoDrive positive outcomes for our top customers. Work internally and externally to do what it takes to make them successfulOwn onboarding, work with Customer Engineering team on implementation, and drive adoptionEnsure renewals, healthy accounts, prevent churn & reduce risk, help uncover expansion opportunitiesBuild and maintain strong stakeholder relationships, leading QBRs, periodic update calls and supportBe the voice of your book of business by synthesizing customer feedback and partnering closely with Product and Engineering to translate insights into actionable roadmap prioritiesBuild playbooks for adoption and customer lifecycle based on experienceWho You Are Technically savvy, have the technical depth to communicate easily with Customer Engineering and understanding of the Checksum productBe a people person, have the ability to build strong relationships with your team and customer stakeholdersStrong communicator, listens, empathetic, has business acumen, can interact with senior execs comfortablyMetrics driven, organized, good project skills, multi-taskingBasic sales skills, can relay business value and present decks, product or other informationWhat We Offer Competitive OTE: Equity + BenefitsBe a key player in an early-stage startup with significant upside.Strong inbound pipeline - You won't be starting from scratch.Catered lunch 5 days a week in our San Francisco office (hybrid flexibility available).A fast-moving, collaborative team that values execution over ego.Monthly Happy Hours