IT Support Specialist

Job SummaryUATX is seeking an IT Support Specialist to serve as the primary point of contact for day-to-day technology support across the institution. This role is hands-on and operational, focused on delivering reliable, responsive IT services while helping build the foundation for a more structured and scalable IT environment. The ideal candidate is a strong IT generalist who is equally comfortable troubleshooting user issues, supporting AV and conferencing systems, and improving basic service delivery processes. You will play a critical role in stabilizing IT operations, improving the user experience for faculty and staff, and enabling the IT Manager to focus on strategic and security priorities.ResponsibilitiesEnd-User Support & Help DeskProvide front-line IT support for faculty, staff, and students.>Troubleshoot hardware, software, and connectivity issues across macOS and Windows devices.>Serve as the primary intake point for IT requests and help implement a formal ticketing system.>Track, document, and escalate issues as needed.>AV & Conferencing SupportSet up and support AV systems for classrooms, meetings, and campus events.>Provide real-time support for Zoom, Google Meet, and hybrid conferencing environments.>Troubleshoot audio, video, and presentation issues to ensure a smooth user experience.>Device & Workspace SupportConfigure and deploy laptops and basic workstation setups.>Support printers, peripherals, and shared office equipment.>Assist with maintaining device health, updates, and general troubleshooting.>Identity & Access SupportAssist with onboarding and offboarding processes, including account setup and access provisioning.>Support badge/access management processes.>Help enforce basic access control practices under direction of IT leadership.>Operational & Process SupportHelp transition IT from informal, reactive support to a more structured service model.>Contribute to documentation, knowledge base articles, and standard operating procedures.>Support rollout of foundational IT tools (ticketing system, endpoint management, etc.).>QualificationsRequired Qualifications2-3 years of experience in IT support, help desk, or IT generalist roles.>Strong working knowledge of macOS and Windows environments.>Experience supporting AV and video conferencing tools (e.g., Zoom, Google Meet).>Strong troubleshooting skills across hardware, software, and basic networking issues.>Excellent communication skills and a customer-first mindset.>Highly organized and able to manage multiple requests in a fast-paced environment.>Preferred QualificationsExperience with Google Workspace administration.>Familiarity with IT ticketing systems (e.g., Freshdesk, Zendesk, Jira).>Experience supporting small or growing organizations with limited IT resources.>Exposure to identity/access management or endpoint management tools.>Experience in small businesses or a startup environment.>What We're Looking ForA service-oriented mindset with strong user empathy.>A reliable operator who can bring structure to a fast-moving environment.>Comfort working independently while knowing when to escalate.>Strong communication skills with non-technical users.>Willingness to be hands-on across a wide range of IT needs.>Interest in helping build and improve IT systems from the ground up.>