Sr Catering and Events Manager

Job Description Position Title: Sr Catering and Events Manager Salary: 90,000-110,000Other Forms of Compensation: Our Passion is Food!At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people! Job SummaryThe Sr Catering Manager (sales and operations) is responsible for the successful execution of all catering events. This position supervises the sales and event order communications, scheduling and training of service staff, planning, delivery, set up, clean up, and proper invoicing for all daily events. Key Responsibilities: High-Stakes Production & Tier 1 EventsEnd-to-End Production: Lead the planning and execution of "Tier 1" high-visibility events (Executive board meetings, campus wide activations, SOC, GED, and large-scale summits), managing everything from floor plans to run-of-show.Guest Communication: Build design decks, attend all meetings and schedule walk-throughs. Guide the guest through the planning journeyConcept Development: Design immersive event environments, collaborating with culinary and event teams to create cohesive themes that align with the guest's vision.Create Documentation: Create design decks, distribute staff schedules/plans, BEO detailing, Run of Show, event footprints, and planograms if needed.Risk Management: Develop contingency plans for large-scale production, including "Plan B" logistics for outdoor venues, rain backups, technical failures, or VIP security requirements.Advanced Guest Relations & Account StrategyExecutive Liaison: Serve as the dedicated point of contact for C+ and Tier 1 events, providing high-touch service and "white-glove" communication.Account Retention: Proactively identify opportunities to enhance the catering program, utilizing client feedback to pivot service styles and retain long-term guests.Conflict Resolution: Act as a point of escalation for guest concerns, ensuring immediate resolution and long-term service recovery; escalating to the Catering Director as needed.Financial Management & Fiscal OversightBudget Ownership: Manage the total event budget, ensuring all production remains profitable while meeting gust expectations.P&L Responsibility: Monitor the catering department's P&L, analyzing food costs, labor spending, and overhead maximizing the account's bottom line. Including all expenses in the order according to the cost of the invoice +10% model.Financial Reconciliation: Oversee complex financial accounting, including multi-department billing (Culinary, Café Buyouts, Coffee Replacements, Breakroom Impact, Experience Activations) internal cross-charges, and final fiscal audits of large-scale events.Financial Records: Ensure that the Catering Payment Tracker is up to date with all PO and Voucher event information. Ensure all vendor invoices are accounted for in DPR and receipts are included in expense report via Concur.RequirementsOrder Creation (BEO) & Technical DetailAdvanced BEO Authoring: Create comprehensive Banquet Event Orders that serve as the "source of truth" for all departments (Culinary, Facilities, AV, and Staffing).Manage Partner Relationships: CBRE, ABM, & RAC including Senior Leadership – ensure they are in the loop on all event requirements and collaborate fully to ensure successful outcomes.Technical Integration: Coordinate with CBRE for any space discrepancies, IT and AV to ensure seamless integration of digital signage, live-streaming, and presentation technology within the event space.Strategic Staffing & Vendor LeadershipOn-Call Workforce Management: Oversee the scheduling of internal staff and the procurement of "on-call" or agency attendants to meet the demands of fluctuating event volumes.Vendor Ecosystem Management: Negotiate master service agreements (MSAs) with Tier 1 vendors (high-end florists, specialized rentals, and entertainers) to ensure preferred pricing and priority service.Leadership & Mentorship: Train and mentor Catering Managers and Coordinators, ensuring the "Service Excellence" standards are consistent across the entire team.Apply to Bon Appetit today!Bon Appetit is a member of Compass Group USA.Click here to Learn More about the Compass StoryAssociates at Bon Appetit are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Paid Parental LeavePersonal LeaveAssociates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdfCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/Applications are accepted on an ongoing basis.Bon Appetit maintains a drug-free workplace.Req ID: 1516746Bon Appetit BRYAN GONI