Director, Customer Supply Chain - Global CPG

Director, Customer Supply Chain - Global CPGAt Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!About the RoleThis role will play a pivotal role in partnering with the respective VP & Managing Director, Global Corporate Accounts, NA to deliver upon the market cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network.Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsiveness serviceOwns and develops the Country cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspectiveLeverages and actively manages the GBS process towers & teams and act as an advocate for E2E SC integration and efficiencyActive relationship management and engagement with Global planning & logistics functions, Regional supply chain teams and operations. Primary point of contact for all Supply Chain related items in the Country cluster.Ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, )Owns the Cluster country supply chain budget & service levelActively participates in the demand validation and sign-off of the Country clusterDevelops joint business plans with key customers and enables customer intimacy & proximitySupports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster S&OE / S&OP discussionsDelivers New Product Introduction within the Country/cluster (incl management of slow moving/obsolete inventory/Blocked inventory)Be the SPOC of the Country cluster for any Global/Regional projectsEnsure Global/Regional processes and policies are implemented and adhered.Job Responsibilities IncludeInfluence country cluster planningInputs in monitoring market/customer intelligence and forecast enrichmentsSupport supply balancing activities related to demand shaping (and S&OEs)Agree on a final S&OP and Budget demand plan and critical points to be escalated/resolved for Country clusterAlign with commercial teams key New Product Introduction and promotions/activationsProvide demand visibility to the supply & execution teamsDeliver performance reviews & intakes with key customersMonitors adherence to OPR plans (demand, supply and orders)Oversees regional implementation of S&OP and S&OE decisionsInfluence country cluster DC logisticsInbound deliveries, finished goods shipping and product pickupsObsolete / outlet inventory managementManages transport & delivery issuesTransportation fleet for liquid transportationCustoms processing3PL performance monitoring & trackingLogistics budget & drives Logistics productivity and improvement projectsLocal distribution strategy and warehouse needs (cost to serve)Influence country cluster order fulfillmentOrder management (execution and invoicing)3rd party operations and root cause analysis for refusals/returnsTransport purchase and invoicing, incl. effective reporting for refusals/returnsRecall strategy and product recalls (in close alignment with Crisis management teams)Order changes / cancellations and resolution of customer complaintsImplementation and follow-up of agreed customer SLAsKey stakeholder exchange, and action plans based on customer performance reviewsSupervises the handle of product availability (i.e. escalations, shortages)Supervises the management of incomplete ordersOwns service level review and problem breakdown analysis for service hitsDirects GBS process teamsAbout YouMandatory - Graduation in Engineer / Business Administration / Economic or System sciencesPost graduate in any business / supply chain disciplineProficient in English / Nice to have SpanishStrong communication & presentation skillsCommercially view and balanced professional (expectation management)Ability to lead and manage change in a complex environmentMin 15+ years of overall experience including 10+ years of relevant domain experience in F&B/FMCG industryProactive and collaborative approach, demonstrated people leadership via direct and indirect influencingExperience in leading customer facing functions set-up/scale-up/transformationCritical thinking, ability to spot trends and work with large data, multiple stakeholders and challenging contextDirect experience in continuous improvement of supply chain processes and systemsHands-on & data drivenProblem solving skills through root cause analysisWhat You Can Expect From Barry CallebautSalary Range of $160,000 - $190,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits packageMyFlex PTO (unlimited!) and Paid HolidaysEnvironment that welcomes workplace flexibility and hybrid environmentAn atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum!Ability to grow personally and professionally within an organization that values development and internal career growthWe are committed to building a diverse and inclusive team and encourage all qualified candidates to apply. Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products.