General Manager (Jamba Fountains - Maple Grove, MN)

General Manager Auntie Anne's Cinnabon Carvel Ice Cream Jamba Fresh Dining Concepts About Us Fresh Dining Concepts is the leading franchisee of GoTo FoodsTM, the franchisor of Auntie Anne's, Cinnabon, Carvel Ice Cream, and Jamba. With locations across the United States, we are committed to operational excellence, brand integrity, and creating exceptional guest experiences. We're growing-and we're looking for talented leaders to grow with us. Position Summary General Managers at Fresh Dining Concepts are responsible for the overall operation, financial performance, people leadership, and execution of brand standards for assigned locations. Managers may lead teams of 10-40 team members, depending on concept and location. Store Managers are expected to model and uphold our core leadership characteristics: Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation. Essential Duties & Responsibilities Include but are not limited to: Hiring & StaffingRecruit, interview, hire, and retain team members who meet brand and company standardsEnsure appropriate staffing levels to support business fluctuations and peak periods Team Development & TrainingTrain team members on product knowledge, service standards, policies, procedures, and sales techniquesConduct ongoing individual and group trainingCoach, counsel, and discipline team members as neededBuild and maintain internal talent pipelines to support growth Operational Excellence & Quality ManagementAnalyze store performance and business practices to identify improvement opportunitiesEnsure accurate scheduling and timekeeping; audit labor records for complianceCommunicate job expectations, performance goals, and brand standardsEffectively marshal people, resources, and timelines to meet operational requirements Performance Management & AccountabilityPlan, monitor, and evaluate team performanceComplete performance reviews and recommend promotions and merit increasesPromptly and objectively resolve team member issues and conflictsAddress underperformance consistently and appropriately Team Culture & EngagementFoster a positive, high-performing store culture rooted in Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.)Conduct monthly one-on-one meetings and quarterly team meetingsLead by example to inspire pride in the brand and the business QualificationsHigh School Diploma or GED required; BA/BS in Business or related field preferredMinimum 2 years of successful management experienceExperience coaching and developing teams in a retail, restaurant, or hospitality environmentDirect P&L responsibility experience preferredAbility to work flexible schedules, including nights, weekends, and holidaysExperience supervising hourly, supervisory, and management staffBackground or interest in nutrition and wellness a plus (especially for Jamba)Strong interpersonal, leadership, and financial management skillsProven analytical, problem-solving, organization, and planning abilitiesSound judgment, professionalism, optimism, and initiativeProficiency with computers and common software applications (Microsoft Office, email, etc.)Ability to communicate effectively in English (verbal and written) Leadership Competencies Managing Vision & PurposeBuild strong community relationships through local marketing and sponsorshipsDrive store culture, operational standards, and financial excellenceMaintain a positive ownership mindset and full accountabilityEnsure consistent delivery of brand service promises, including B.O.O.S.T. principles where applicable Leading a Winning TeamEmpower, motivate, and collaborate with team members and business partnersTranslate strategy into action through strong executionDemonstrate pride in brand leadership and support company initiatives Communication & RespectCommunicate clearly and effectively one-on-one and in groupsCreate an inclusive environment where team members feel valuedPrepare clear, professional written communications Driving ResultsFocus on guest satisfaction, quality, safety, and operational efficiencyContinuously develop skills aligned with company goals Change LeadershipAdapt effectively to evolving business needsLead change efforts through clear communication and actionAdjust leadership style to support teams through change Job Requirements / Physical DemandsMust be 18 years of age or olderProlonged standing, walking, bending, squatting, and repetitive hand/arm motionsAbility to lift 50+ poundsAbility to work in a fast-paced, high-volume environmentOccasional extended hours, in compliance with state and federal lawsAbility to effectively communicate safety and operational information in EnglishAbility to evaluate products by taste, color, and smell Licenses & CertificationsReliable transportationServSafe Certification required (must obtain within 30 days if not current)Food Handler Permit as required by local regulationsCompliance with all local health department requirements Work Environment The work environment characteristics described are representative of those encountered while performing the essential functions of this job. This job description is not intended to be an exhaustive list of duties and responsibilities and may be modified at any time based on business needs.