Director, Account Management

Daxko builds the software that powers fitness, wellness, and community organizations—everything from member management and payments to digital engagement and analytics. From small studios to the largest associations, we help thousands of fitness businesses streamline operations, enhance member experiences, and drive sustainable revenue growth.The Director of Account Management is a senior leadership role responsible for shaping and scaling Daxko’s post-sale revenue strategy. You’ll lead a high-performing Account Management team focused on renewals, retention, and expansion, while building predictable, repeatable systems that drive long-term customer growth.Partnering closely with the VP, Club Market, you’ll influence how we engage, retain, and grow our customer base—balancing strategic leadership with hands-on execution. Success in this role means strong renewal performance, meaningful upsell and cross-sell growth, accurate forecasting, and a team that thrives under clear expectations and thoughtful coaching.What You’ll DoLead & Develop a High-Impact TeamRecruit, hire, and develop top Account Management talentCoach Account Managers through regular 1:1s, performance reviews, and forecast callsOwn team renewal and expansion revenue targets and drive consistent quota attainmentEstablish clear expectations, KPIs, and accountability across the teamOversee account coverage and assignments to balance workload and revenue opportunityBuild and maintain a strong operating cadence for the Account Management functionDrive Revenue Growth & RetentionOwn the post-sale revenue strategy, including renewals, retention, and expansionDevelop and execute account growth strategies aligned with company goalsImplement standardized renewal workflows, forecasting discipline, and pipeline rigorPartner closely with Sales leadership to align on account ownership, expansion strategy, and renewalsActively participate in discovery, renewals, and key client presentationsBuild Scalable Programs & ProcessesDefine and document the Account Management program, including engagement models, role expectations, and customer value propositionStandardize the customer lifecycle journey—from onboarding handoff through renewal and ongoing engagementEstablish and monitor key metrics such as net retention, expansion ARR, customer health, and satisfactionUse data and insights to continuously refine strategy and performanceBe a Voice for the CustomerServe as a trusted advocate for key clients across the organizationPartner with Product, Marketing, Finance, and Customer Support to improve the overall customer experienceShare customer feedback to influence product development and business strategyStay current on industry trends, competitors, and market conditions to help customers maximize Daxko’s valueReporting & VisibilityProvide regular updates to senior leadership on account performance, risks, and overall customer healthWhat You BringRequired Skills & AbilitiesExcellent verbal, written, and presentation skillsStrong organizational and time-management abilitiesComfort leading through change and adapting to evolving business needsProven ability to manage complex, high-tier customer issuesA calm, solutions-oriented approach in high-pressure situationsA genuine passion for customer success and relationship buildingEducation & ExperienceBachelor’s degree or equivalent experience7+ years of account management experience3+ years of people leadership or supervisory experienceStrong understanding of account management best practicesProficiency in SalesforceStrong working knowledge of Daxko solutions, add-on services, and third-party integrationsPreferred QualificationsMBA or advanced degree in a related field10+ years of customer service or sales experienceExtensive B2B Account Management experienceDeep expertise in at least two Daxko products and related integrationsTravel & Work EnvironmentUp to 40% travel, including on-site customer visitsRegular video conferencing and phone communicationProlonged computer use and hands-on participation in customer site observationsDaxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.Some Of Our Favorites Include🏝 Flexible paid time off⚕️ Affordable health, dental, and vision insurance options💪 Monthly fitness reimbursement🤑 401(k) matching🍼 New-Parent Paid Leave👖 Casual work environments🏡 Flexible work - remote & hybridAll your information will be kept confidential according to EEO guidelines.Where you fall within the compensation range is based on how you demonstrate the skills and competencies needed for the role. We typically reserve the upper half of our compensation bands for team members who have grown within Daxko. In addition to base salary, some roles may be eligible for bonuses, commissions, or other performance-based incentives. We also offer a comprehensive benefits package, recognition programs, and plenty of opportunities to grow your career with us.The on-target-earnings (OTE) for this role is $213,539 – $265,200 per year.