Senior Deployment Engineer

Senior Deployment Engineer, AI Agents is a full-time remote position focused on resolving technical challenges in customer deployments, integrating systems, and enhancing automation for strategic accounts. Key ResponsibilitiesEmbed with strategic accounts as a technical member of the deployment pod Diagnose and resolve technical blockers related to integrations and configurations Own the technical setup of new accounts during onboarding and contribute to documentationRequired Qualifications5+ years in technical implementation, integration engineering, or software engineering with customer interaction Strong knowledge of helpdesk and CX platforms like Zendesk and Gorgias, including API integrations Experience with Shopify, e-commerce platform integrations, and REST APIs Understanding of LLM-powered agents and their practical applications Ability to engage in technical discussions with customers effectively