Customer Success Manager

Employer Industry: Information Technology ServicesWhy consider this job opportunity:Salary range of $55,000 to $80,000, commensurate with experienceOpportunity for career advancement and growth within the organizationEngage with premier clients and make a significant impact on their successCollaborative work environment with cross-functional teamsChance to shape product enhancements based on customer feedbackMinimal travel required (10%) for key customer visitsWhat to Expect (Job Responsibilities):Build and sustain trusted, long-term partnerships with clients as a strategic advisorGuide new clients through a structured onboarding journey, ensuring effective training and alignment with success outcomesRepresent the customer's perspective internally to enhance client valueMonitor client engagement to anticipate challenges and align resources with business prioritiesPartner with Sales Account Directors on renewal cycles and uncover expansion opportunitiesWhat is Required (Qualifications):Minimum of 2-5 years of experience in customer success, account management, or a related field, preferably in the IT industryBachelor's Degree preferred or equivalent experienceAbility to understand key customer personas and needs from IT SuppliersExcellent verbal and written communication skills to build rapport with clientsStrong analytical and problem-solving skills with a proactive approachHow to Stand Out (Preferred Qualifications):Knowledge of Salesforce and Microsoft 365Familiarity with tools like Gainsight or ChurnzeroPrevious experience in a customer success role within the IT sectorWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.#J-18808-Ljbffr