Account Manager

Account Management (Scaled Accounts)Are you passionate about owning client relationships and driving measurable growth? As an Account Executive focused on Account Management, you will serve as the strategic partner for a portfolio of clients—guiding onboarding, optimizing performance, and expanding account value within the fast-moving property and hospitality sector.This role blends relationship management, performance ownership, and revenue growth, with clear accountability for client outcomes and retention.Key ResponsibilitiesClient Ownership & Relationship ManagementOwn a portfolio of accounts as the primary point of contact, building strong, trusted relationships with key stakeholdersLead end-to-end onboarding, ensuring a seamless transition from sales to active account managementAct as a strategic advisor to clients, identifying opportunities to improve performance and maximize valueDrive ongoing engagement through proactive communication, business reviews, and performance check-insAnticipate client needs, troubleshoot issues, and deliver solutions that strengthen long-term partnershipsAccount Growth & PerformanceManage a pipeline of accounts with clear ownership of retention, expansion, and overall account healthIdentify and execute on upsell, cross-sell, and growth opportunities within existing accountsTrack and optimize account performance using Salesforce and internal toolsMeet and exceed engagement, retention, and revenue-based KPIsUse data and insights to guide client strategy and improve outcomesCross-Functional CollaborationPartner closely with Sales, Operations, and Client Success teams to ensure alignment and executionAdvocate for client needs internally while balancing business objectivesContribute to best practices, playbooks, and scalable account management processesContinuous ImprovementProactively identify opportunities to improve client experience and internal workflowsShare insights and feedback to influence product, service delivery, and go-to-market strategiesStay current on industry trends to better support client growth and successSkills & Qualifications2–3+ years of experience in Account Management, Customer Success, or a client-facing role with ownership of accountsExperience managing and growing a book of business (retention + expansion)Background in hospitality, property management, or similar industries preferredProficiency in Salesforce (SFDC) and account tracking toolsStrong communication, relationship-building, and problem-solving skillsProven ability to manage multiple accounts while driving measurable resultsHighly organized, proactive, and comfortable operating in a fast-paced environmentCore CompetenciesOwnership mindset and accountability for resultsStrong business acumen and growth orientationAttention to detail and operational disciplineAdaptability and resilienceCustomer-first mindset with a focus on long-term valueWhy JumpCrew (an iQor Company)?Competitive compensation with performance-based incentives tied to account growthClear path for career advancement in Account Management and Revenue rolesCollaborative, high-growth environment with strong leadership supportOn-site role at iQor HQ in Nashville, TNUnlimited PTO, nine company holidays, and full medical, dental, and vision benefits401(k) program to support long-term financial goalsAbout JumpCrewJumpCrew, an iQor company, drives revenue growth for businesses through outsourced sales, marketing, and revenue operations solutions. Headquartered in Nashville, TN, we partner with high-growth companies to scale efficiently and effectively.Equal Opportunity EmployerWe are committed to building a diverse and inclusive workplace. JumpCrew does not discriminate based on race, religion, gender, sexual orientation, age, disability, or veteran status.