Technical Support Engineer (Remote – Pakistan)

Company: HostBotics

Position: Technical Support Engineer (L1 / L2)

Location: Remote (Pakistan)

Employment Type: Full-Time

Shift: Flexible / Rotational (24/7 support coverage)

Company Description: HostBotics, founded in 2018, is a web hosting and development company offering shared, reseller, VPS, dedicated, and Windows hosting solutions, alongside domain services. Focused on cPanel-based infrastructure and scalable hosting environments, HostBotics delivers reliable, high-performance web hosting backed by round-the-clock technical support.

Role Overview: We are seeking a skilled, hands-on Technical Support Engineer based in Pakistan to manage client server support and technical inquiries. In this role, you will act as the technical backbone for our customers—troubleshooting server-level configurations, resolving email deliverability and SSL issues, and managing Linux command-line operations across Shared, Reseller, and VPS hosting environments.

Technical Support & Server Administration: Diagnose and resolve technical issues across Shared, Reseller, and VPS (Linux) hosting environments. Troubleshoot email deliverability issues, including mail queue management, SMTP authentication, SPF/DKIM/DMARC records, Exim errors, and IP blacklists. Resolve SSL certificate installation and configuration errors (AutoSSL, Let's Encrypt, custom SSL certificates, and mixed-content issues).Perform server administration tasks via Linux command-line interface (SSH, file permissions, log analysis, service restarts, bash scripts).Manage Web Host Manager (WHM) and cPanel for account provisioning, migrations, and CloudLinux resource limits. Manage DNS configurations (A, MX, CNAME, TXT, and NS propagation).Customer Support & Operations Respond promptly and professionally to client support tickets and live chat inquiries. Perform root-cause analysis on recurring technical issues and document fixes for internal knowledge bases. Escalate complex infrastructure or network issues to senior system administrators when necessary. Assist clients with website migrations, database management (MySQL/MariaDB), and file configuration.

Technical Skills: Strong proficiency in Linux server administration and Linux command line (CLI).Control Panels: Deep familiarity with cPanel and WHM (DirectAdmin or Plesk is a plus).Protocols & Services: Solid understanding of Apache/Nginx, Exim/Postfix, MySQL, DNS, HTTP/HTTPS, and SSH.Hosting Environments: Direct experience supporting Shared, Reseller, and VPS hosting plans. Problem Solving: Proven ability to troubleshoot email issues, SSL handshake failures, and server resource bottlenecks.

Language: Excellent written and verbal communication skills in English. Remote Workspace: Reliable high-speed internet connection, power backup (UPS/generator), and a dedicated working environment.

Preferred Experience: Prior experience working in a web hosting company, ISP, or Managed Service Provider (MSP).Familiarity with virtualization (KVM, OpenVZ) and security tools (Imunify360, CSF/LFD).cPanel & WHM System Administrator Certification (CWA/CWP) or Linux certification (RHCSA/LPIC).

What We Offer: Competitive salary package based on experience.100% remote work opportunity with an international hosting provider. Clear opportunities for technical growth and advancement into L3 / System Administration roles.