Help Desk Technician - $21.00 per hour (55066)

*Please note: resume is required for this position. Pay Rate: $21.00 an hourSUMMARY: Provide first level support to team members on a variety of computer and network related issues. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIESLog, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requestsFacilitate the problem solving process between the end user and IT staff in order to expedient problem resolutionEscalate issues as appropriateProvide end user support of hardware and software systemsMaintain, review and update department documentation, problem and solution documentation and procedures and processesMaintain files for IT service requestsEnsure proper protocols are followed for all submitted requestsTrack application and system documentation as well as training materialsMonitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk proceduresEffectively train end-users to maximize the use of their systemsProvide technical support for multiple locationsKNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIESKnowledge and Certification Required:2-year degree in IT or related field or equivalent Help Desk experienceSkills Required:Demonstrated skills using software tools, and hardware / software troubleshooting skillsAccurate and detail-orientedHighly organized and ability to adapt quickly to changing prioritiesExcellent written, verbal and interpersonal communication skills and the ability to work in a team environmentExcellent problem solving skillsStrong technical understanding of technology, including various hardware, software and networking systemsAbilities Required:Ability to work fast and efficientlyAbility to follow established dress code policies and practice good personal hygieneAbility to interact with guests, coworkers and management in a professional and courteous mannerAbility to independently complete multiple tasks in a professional mannerAbility to speak in a clear, concise and pleasant voiceREQUIRED TRAININGTreasure Island guest service trainingAny position-related training as determined by department managerPHYSICAL DEMANDS Must be able to sit for long periods of time with moderate amounts of walking and standingMust be able to push, pull and grasp objects routinelyMust have the ability to independently lift 25+ pounds routinelyMust have manual dexterity necessary to manipulate computer equipment and related peripheralsMust be able to perform repetitive hand and wrist motionsMust have good eye hand coordinationWORKING ENVIRONMENTWork is performed primarily in the administration building but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke, and outdoors for eventsMust be able to work in cramped, tight quartersMust be willing to work a flexible schedule including all shifts, weekends and holidaysOccasionally overtime may be requiredExtensive computer use