CS Ops Leader: Digital, AI-Driven Lifecycle at Scale

A leading B2B SaaS company in Boston seeks a Senior Manager of Customer Success Operations to drive digital engagement initiatives. This role involves designing scalable customer success workflows, optimizing tools like Gainsight, and leading change management efforts. Candidates should have over 7 years of experience in customer success operations within a SaaS environment, strong analytical skills, and proficiency with AI-driven tooling. The position offers a salary range of $152,000—$228,000 USD. #J-18808-Ljbffr