Senior Claims Adjuster, Large Loss

Job Description: Handle high-severity property claims end-to-end – investigate, negotiate, and resolve complex losses while guiding customers through critical moments.Examining and appropriately interpreting insureds' policies, forms in force, and other records to determine coverage and extent of the company's exposure and policy limitationsApplying knowledge of multiple state statutes, including the insurance code of ethics, rules, regulations, and guidelinesDesk reviewing, drafting, adjusting, and approving estimates of damage and loss amounts for structural damages, mitigation, remediation, etcUsing varying methods of investigation, including taking recorded statements, consulting with experts, identifying property damage, and reviewing documentationKeeping active communication and working with customers, their representatives, contractors, and experts throughout the Claims process from first notice of the claim through repair completionWorking with public adjusters and attorneys that may represent the insured(s) and responding to all notices and letters in accordance with state guidelinesIndependently managing a portfolio of high-severity large loss claims end-to-end, delivering timely, well-documented coverage decisions and fair settlements while maintaining compliance with state regulations and strong file quality standards.Building trusted relationships with insureds and external partners (public adjusters, attorneys, contractors), effectively navigating complex or escalated claims to resolution while contributing to improved processes, cycle times, and customer experience.Requirements: 5+ years of first-party residential property claims adjusting; prior large loss handling experience is strongly preferredYour insurance background includes working directly for an insurance carrierApplicable knowledge of insurance laws and good faith claims handling in multiple statesExperience handling Pre-litigation claims (Public Adjuster/Attorney Represented claims preferred)Data-driven with an analytical approach; you love working with new tech and getting into the numbersExperience in vendor management and surrounding negotiationsComfortable utilizing various claims-related systems and software (i.e. Verisk suite of products, ISO ClaimSearch, Google suite, Excel )Knowledge of residential construction (including but not limited to mitigation, restoration, roofing, and repair), damage identification techniques, and construction order of operations.Advanced ability to memorialize details and facts, in writing, regarding activities and communication throughout the life of a claim.Excellent customer service track record demonstrating quality and attention to detail while supporting policyholders through difficult circumstancesBenefits: Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level401(k) with company match up to 4% of eligible earningsMultiple medical plan options, plus dental and vision coverageCompany-funded HSA contributions (based on medical plan selection)Company-paid life insurance and short-term disabilityEmployee referral bonusesA variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insuranceAccess to mental health support and confidential counseling resourcesFlexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidaysPaid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parentsCareer mobility and internal growth opportunities across the organizationProfessional development budgets for certifications, conferences, and learning available, subject to management approval