Principal Product Manager

Role OverviewAs a Principal Product Manager, you will drive the consumer and partner experience for Flex, transforming the traditional, often fragmented $90B+ moving, storage and last-mile delivery industry into a customer-first service with a Wow experience online and offline. You will apply your analytical, strategic, and people intelligence to develop and execute a roadmap that elevates our consumer experience to the high ecommerce standard, and supports growth through enterprise partnerships. This role is open to USA remote, with need-based travel to our offices. Regardless of location, you’ll be expected to work EST hours.Core ResponsibilitiesStrategic Vision & Roadmap: Define the long-term product vision and roadmap for the product area, aligning it with company-wide growth goals.Customer Experience Elevation: Bring a deep understanding of our current and future user base. Build products that meet modern high-tier e-commerce standards, and truly add value to the users and the business, aiming to transform the fragmented offline moving processes into a seamless, \"Wow\" online experience. Cross-Functional Leadership: Lead collaboration between engineering, design, analytics, marketing, and sales & business development to ship innovative products and solve high-ambiguity challenges.Enterprise Partnerships: Develop and execute on a platform that is extensible and customizable to support large-scale growth through national and local partnerships.Data-Driven Strategy: Utilize deep analytical intelligence to track product performance, and rapidly iterate to optimize the products.Stakeholder Management: Communicate product strategy and progress clearly to executive leadership and the whole company, ensuring awareness and alignment across the organization. Key RequirementsDeep Product Expertise: 10+ years of product management experience which must include a track record of impactful mobile-first consumer conversion and engagement products, as well as B2B products.Industry & Domain Knowledge: Strong understanding of marketplace operations, online to offline workflows, and the technology stacks that power them.Strategic & Analytical Intelligence: Proven ability to translate complex business problems into actionable product specifications using data-driven insights. Familiarity with user behavior analytics tools is required.Technical Acumen: Experience working with engineering teams on service-oriented architectures, APIs, and data-driven systems without necessarily being a coder.People Intelligence & Influence: Exceptional ability to lead by influence within the organization.Education: A Bachelor’s degree in Business, Engineering, or a related field; a Master’s degree or MBA is a bonus.