Admissions Staff (1st Shift)

Admissions StaffDepartment/Location: Admissions Department, New BedfordEducation/Experience: High School diploma or equivalent (GED), associates' preferredPay Rate: $22-$27/hr (Education & experience dependent)Status: Full-time 1st Shift 7:30 AM - 4:00 PM (M-F) plus every other weekendAbout UsHigh Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.Admissions Staff Duties & ResponsibilitiesRespond to requests relative to admissions inquiresEnters all fields as available in the preadmission screen and intake assessmentVerifies eligibility and benefits with appropriate insurance carrier(s)Obtain faxes in according with HPHAO policy prior to admissionObtain approval for admission from appropriate staff member (if applicable)Schedule approved admissions according to HPHAO policy/proceduresScan all necessary paperwork and distribute accordinglySchedules patient in bed management and monitors bed management for vacant bedsMake appropriate referrals to other agencies, when necessaryAssist staff/patients in event of emergencyRemain informed of current information concerning HPHAO polices/proceduresNotifies supervisor of any significant event and/or information which concerns the admissions departmentMaintain clean and orderly work environmentAssists in orientation of new employeesAbility to respond to TTYCompletes preadmission screening and schedules clients admission (if appropriate)Consults with Admissions Director/Admissions Manager/Nurse Manager/SiteDirector, and/ or designees with regards to concerns with case consults/referrals for admissions that require further collaboration regarding potential admissionsUtilize standard precautions at all timesDemonstrates behaviors that recognize the rights of patients/clients as defined by the patient’s rightAttend all departmental/organizational meetings as directed by SupervisorAttend mandatory trainingOther duties as assigned by Supervisor(s)Admissions Staff RequirementsMust present as courteous and professional at all timesPossess good telephone mannerDemonstrates flexibility and ability to perform multiple tasksMust have excellent communication skills, including the ability to organize ideas in logical and clear fashionKnowledge of basic computer skills and software programs including the ability to learn, use and train HPAHO`s electronic medical recordsMust have the ability to work with others in cooperative and collaborative mannerAn understanding of the relationship between substance use and mental health issues and/or self-help programsAn understanding of boundaries and ethicsComply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA RegulationsTB screeningCertification in the HPHAO approved de-escalation programAdmissions Staff QualificationsMinimum of a high school diploma or equivalent GEDCandidates must have strong computer skillsExperience with insurance verification, mental health and substance use disorders a plusAny compensation range provided is an estimate based on current market data. The actual offer may fall above or below this range, depending on the candidate’s experience, skills, and geographic location.High Points’ main objective is to ensure all employees and their families lead fulfilling and healthy lives. We offer essential resources and support to build and sustain physical, financial, and emotional strength to achieve this. Our focus is on overall well-being so you can concentrate on the things that matter most. Our benefits plan comprises medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, 403b, paid vacation/time off, and other benefits.High Point and its affiliates are equal opportunity employers. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristics.