Amazon Connect Solution Architect

Position: Amazon Connect Solution Architect (Professional Services) Location: Washington,DC(Hybrid) Duration: Long TermJob Description:Experience:8-12+ years4+ years with Amazon ConnectResponsibilitiesDesign enterprise Amazon Connect solutionsArchitect IVR, routing, queues, call flowsIntegrate Amazon Connect with Lambda, Lex, Salesforce, ServiceNow, CRMs and APIsDesign omnichannel solutions (Voice, Chat, Email, SMS)Create HLDs and LLDsLead migrations from Genesys, Cisco, Avaya or NICEWork directly with Federal customersRequired SkillsAmazon ConnectAWS LambdaAmazon LexAmazon KinesisDynamoDBCloudFormation/CDKIAMAPI GatewayContact LensS3CloudWatchPreferred CertificationsAWS Certified Solutions ArchitectAWS Certified DeveloperAWS Certified AI Practitioner