Technical Systems Engineer

Technical Systems Engineer – RTCC Decision Intelligence PlatformFort Lauderdale, FLSalary Range: $70,000 – $80,000About the RoleWe are seeking a highly skilled Technical Systems Engineer to deploy, configure, integrate, maintain, and support mission-critical Decision Intelligence and Real-Time Crime Center technologies. The engineer will be responsible for ensuring the operational availability of systems supporting police commanders and emergency response decision-makers.Key ResponsibilitiesInstall, configure, and maintain RTCC platforms.Integrate enterprise systems including: CAD / RMS / GIS, Video Management Systems (VMS) & CCTV, ALPR & IoT Sensors, Drone platforms & Mobile applications, AI and Decision Intelligence platformsConfigure APIs and middleware integrations.Monitor system performance and availability.Troubleshoot hardware, software, network, and application issues.Support cloud and on-premise deployments.Implement cybersecurity controls and system hardening.Perform upgrades, backups, disaster recovery testing, and maintenance.Provide Tier-2 and Tier-3 technical support.Assist with customer demonstrations, testing, and user training.Document architectures, configurations, and operational procedures.Required QualificationsEducation: Bachelor’s degree in computer science, Information Systems, Engineering, or equivalent experience.Experience: 5+ years supporting enterprise IT systems.Strong core technical experience with: Windows Server & Linux, Networking & Virtualization, Databases (SQL) & REST APIs, Cloud platforms (Azure/AWS)Proven experience integrating enterprise applications.Strong troubleshooting skills.Solid understanding of cybersecurity principles.Preferred QualificationsExperience with public safety systems and GIS platforms.Knowledge of AI platforms and Decision Intelligence.Experience with Docker and Kubernetes.Knowledge of scripting (PowerShell, Python).Familiarity with SOC environments, RTCCs, or emergency operations centers.Success ProfileAnalytical thinker with strong troubleshooting skills.Customer-oriented and self-motivated.Excellent communicator and team player.Able to work during operational incidents and after-hours support when required.