Simphony POS Support Analyst
JOB_DESCRIPTION Client : Infosys Job Title : Simphony POS Support Analyst Location : Miami, FL (Onsite)Service and Support Analyst – Dining Services & Retail SystemsLocation: South Florida(Miami) (Must be in person residing in the area). Candidate will need to visit the hospital sites to fix the issues, when in need. Strongly PreferredThe person must be able to walk into a hospital, fix a POS station correctly the first time, fully test it, document it, and leave without anyone needing to babysit them.Experience with Oracle/Micros POS or retail POS systems.Experience in healthcare or multi-site enterprise retail environments.Comfortable supporting seasonal setups, pop-up sales, kiosks, or new tech rollouts.Core Capabilities (Non-Negotiable)Configure and troubleshoot POS workstations onsiteUnderstand full register setup (CPU, monitor, scale, scanner, cash drawer, printer, card reader, badge reader).Trace and correctly reconnect cables (serial/COM/peripherals).Replace or swap hardware cleanly without creating new issues.Diagnose issues independentlyIdentify root cause (hardware vs configuration vs transaction issue).Avoid unnecessary disassembly.Think logically through troubleshooting steps without needing a script.Validate fixes end-to-endAfter any change, test:Sale transactionsCredit card processingBadge/employee chargesPeripheral functionality (drawer, scale, printer, etc.)Leave the site only when fully verified.Execute inventory and documentation accuratelyCapture device models and serial numbers across locations.Maintain clean spreadsheets/matrices.Meet deadlines without hand-holding.Handle real-world operational pressureRespond during peak times (open, close, lunch rush).Work in a 24/7 healthcare environment where downtime matters.Be comfortable being the only tech onsite.Communicate clearly and proactivelyExplain what's happening and what was done.Escalate early when stuck.Work effectively with an offsite support partner.Be physically local and deployableMiami-based.Able to travel across hospital locations quickly.