Technical Services Analyst

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.Technical Services AnalystNight Shift (Austin, TX) | Friday-Tuesday 8pm-4amAt SEON, we help companies stop fraud before it happens. Our platform combines real-time signals, deep data insights, and a simple API-first approach to protect businesses and their customers across the entire journey. Trusted by more than 5,000 companies worldwide, we’ve helped prevent over $200 billion in fraudulent activity—and we’re just getting started.We’re looking for a Technical Services Analyst to join our global Customer Success team. As a Technical Services Analyst, you’ll join one of the highest-rated Customer Success teams in the fraud prevention space (check out our G2 reviews!). Our global Customer Success team empowers customers to become the best Fraud Fighters possible—and you’ll play a key role in supporting every customer, from startups to enterprise.This position supports our follow-the-sun model and can be based in either Austin, Texas (8:00 pm–4:00 am local time CST)Why This Role MattersMake an impact every day: Help customers get the most out of SEON while keeping their businesses safe from fraudShift with purpose: These hours allow us to be there for our customers when they need us the most, all while ensuring we maintain the high quality of serviceYou’re never alone: Collaborate closely with colleagues across all regions, and get support from Product and Engineering teamsCompetitive compensation and benefits that reflect the responsibility and shift scheduleTravel opportunities and global collaboration, so you can see the impact of your work first-handGrowth and learning are naturally built in as you work on real-world technical challengesWhat You’ll Be DoingBe a friendly, reliable point of contact for customers, delivering thoughtful and timely supportMonitor and respond across multiple customer communication channelsTake ownership of customer questions and issues from first contact through resolutionSupport both customer-side technical teams and end users with technical and functional guidanceTroubleshoot platform, API, and configuration issues, working through problems methodicallySolving complex problems independently and escalating to internal teams when neededCollaborate closely with Product, Engineering, and Infrastructure teamsDocument cases clearly, keep our ITSM system up to date, and contribute to our knowledge baseCommunicate openly and proactively, keeping customers informed and expectations clearSupport new customer onboarding and configuration when neededHelp train new team members and contribute to internal initiatives and improvementsShare feedback and ideas—your voice matters, and we value continuous improvementReview and report product issues to help improve reliability and customer experienceWhat We’re Looking ForStrong written and verbal communication skillsA calm, empathetic, and customer-focused approachCuriosity and a genuine interest in learning new technologiesExperience supporting cloud-based, browser-based softwareComfort working with APIs and technical integrationsSolid troubleshooting and problem-solving skillsFamiliarity with tools like Slack, Gmail, Postman, Jira, and service desk systemsFlexibility regarding the shift schedulesSQL experience is a plus, but not requiredDon’t worry if you don’t tick every box—we’d still love to hear from you if this role excites you!SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.