Customer Service Manager - State Farm Agent Team Member

Customer Service ManagerAs Customer Service Manager with the Carlos Gonzalez Agency, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. The Gonzalez Agency is eager to bring aboard your collaborative presence.Responsibilities:Establish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Use a customer-focused, needs-based review process to educate customers about insurance options.Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.Qualifications:Bilingual-Spanish SpeakingExcellent communication skills - written, verbal, and listening Highly organized and detail-orientedExperience in customer service requiredExperience in managing customer service preferredExperience in sales preferredProactive in problem-solvingAble to work in and manage a team environmentExperience in Windows computer applicationsAble to coordinate and collaborate with others to achieve agency goals.Able to succeed in a fast-paced environmentBenefits:Paid time off (holidays and personal/sick days)Hourly Pay401K w/MatchGrowth potential/opportunities for advancement within my agencyCompensation: $18.00 - $21.00 per hourAbout Our AgencyOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.Additional languages spoken: SpanishWe Look Forward To Speaking With You!