Staff Product Designer, Client Experience

Job Description: Lead client experience design strategy in close partnership with Product and Engineering, defining success metrics and ensuring work ladders up to long-term company goals.Design end-to-end client journeys, patterns, and frameworks that enable scalable, personalized, and experiences across the entire Boulevard's ecosystem.Help evolve the client experience to support seamless online booking flows, client self-management, and communication touchpoints.Translate deeply human needs into clear and compelling client-facing experiences.Partner closely with engineers to guide implementation, ensuring design intent is preserved in production.Act as a design leader and multiplier raising the quality bar, influencing peers, and contributing to design culture, standards, and best practices.Collaborate with other designers to evolve Boulevard's design system to support client-facing complexity and future growth.Explore and help define how Boulevard can leverage AI to enhance the client experience.Requirements: Deep empathy for clients and a strong instinct for what makes experiences feel effortless and trustworthy.Deep understanding of the full, iterative design process, including research, journey mapping, content design, wireframing, prototyping, testing, and high-fidelity execution.Proven ability to design for conversion, retention, and engagement.Comfort operating in ambiguity and helping teams find clarity in evolving environments.A strong point of view balanced with openness to feedback and iteration.Ability to focus on outcomes over outputs, shipping thoughtfully while maintaining a high quality bar.Proficiency with modern design and AI tools (e.g., Figma, Claude, Cursor).Benefits: 401(k) match plus dental, medical, vision, and life insurance.Flexible vacation day policy.Fully remote with a work from home stipend every month.Family planning resources and specialized support programs.Equity options available.Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.