Desktop Support Engineer

Desktop Support Engineer - Desktop Support - Grapevine, TX - On-SiteWe're looking for an experienced customer-focused Desktop Engineer to provide first-class technical support to internal employees across corporate and remote environments.This is a hands-on role where you'll be the go-to expert for desktop, laptop, networking and end-user support. If you thrive on solving technical challenges, enjoy working directly with users, and take pride in delivering an outstanding support experience, we'd love to hear from you.What you'll be doingProviding desktop and laptop support to internal users across multiple locations as well as troubleshooting and resolving hardware, software and operating system issues.Supporting users via phone, remote access and face-to-face assistance.Managing and updating incidents through a ticketing system, ensuring timely resolution.Installing, configuring and maintaining desktop and laptop hardware.Supporting Active Directory user administration and Microsoft 365 environments.Troubleshooting LAN, Wi-Fi and VPN connectivity issues.Assisting with PC imaging, deployments, upgrades and user moves.Escalating complex issues where appropriate while maintaining ownership through to resolution.Supporting office and warehouse networking environments.Required experienceYou'll have prior experience in a Desktop Support, IT Support, Service Desk or Desktop Engineering role with strong customer service skills and the ability to communicate effectively with both technical and non-technical users.You'll have experience with:Active Directory, Microsoft 365 / Office 365 & Windows 10Fortinet VPN and IP Networking (LAN & WiFi)Anti-virus and endpoint security solutionsPC imaging and deployment tools and familiar with ITSM / ticketing systemsRole SummaryRole: IT Support Engineer - Desktop Support (Contract)Location: Grapevine, TX - On-siteDuration: 3 months initiallyRate: $25 - $35 per hour, dependent on level of skills & experience