Kansas Licensed Contact Center Manager

A company is looking for a Manager, Contact Center Operations. Key Responsibilities Monitor interactions, workflow, and metrics to ensure performance and quality standards are met Collaborate with senior staff to resolve complex issues and improve operational results Manage daily operations and provide training and coaching to enhance team performance Required Qualifications Bachelor's degree required 5+ years of related experience required 2+ years of supervisory experience preferred Equivalent experience may be considered Knowledge of compliance requirements and operational processes is essential