Scheduling Coordinator (Dental)

More Than Scheduling — Be the First Smile Our Patients Experience Are you someone who loves connecting with people, building trust, and making a real difference—one conversation at a time? This is not a typical scheduling role. As a Dental Scheduling Coordinator with our privately owned dental group, you are the voice, guide, and advocate for our patients from their very first call. We believe the patient experience matters more than anything, and this role is essential in creating a welcoming, supportive, and confidence-building journey for every patient we serve. What Makes This Role Different You’re not just booking appointments—you’re: Listening to patients’ concerns and helping them feel heard Guiding them toward care that can truly change their health and confidence Using your people skills to turn hesitation into trust Playing a key role in helping patients say “yes” to their dental care Key Responsibilities Manage inbound and outbound calls to schedule dental appointments Connect with new and existing patients in a warm, professional, and confident manner Present dental services and treatment options clearly and compassionately Use persuasive, ethical communication to convert inquiries into scheduled visits Maintain accurate documentation in our dental scheduling systems Collaborate with clinical and office teams to ensure a seamless patient experience What We’re Looking For Scheduling, call center, or patient coordination experience (dental or medical preferred) Strong communication and relationship-building skills Comfort with goal-driven environments and booking metrics Organized, detail-oriented, and dependable A positive, empathetic phone presence that patients immediately trust Dental terminology and software experience is required Why Join Our Dental Group? Privately owned, people-first dental organization Supportive, team-oriented culture Training and growth opportunities—we invest in our people Competitive pay plus performance incentives The opportunity to genuinely impact patients’ lives every day If you’re passionate about people, thrive on meaningful conversations, and want a role where your voice truly matters, we’d love to meet you. Apply today at Smile Group and help us redefine what exceptional patient experience looks like. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Work Location: In person