Member Claims Associate (Contract)

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.Start Date: July, 6 2026Collective Health is growing its Member Services team in Lehi, Utah! As part of the Member Services team, each Member Claims Associate Contractor operates core processes to run Collective Health's employer-sponsored medical plans and assists members with some of their most complex claims issues. Member Claims Associates gain a comprehensive understanding of medical plan operations—processing medical claims, researching and responding to complicated member issues, and handling details related to regulatory requirements, our network partner relationships, and medical coding. Member Claims Associates do all this with the lens of continuing to delight our members as part of the Member Services Team.As a Member Claims Associate Contractor, you can expect to learn and become a professional in the payer-side of healthcare. With the support of Collective Health's established and knowledgeable teams, you will be an important contributor to scaling operations and collaborating on a growing team at the forefront of redefining the healthcare industry.Start Date and TrainingContract Start date: July 6, 2026Contract End date: December 31, 2026You must be available for 4 weeks of required training beginning on the start date from July 6 - July 31. You will not be able to take time off during the training period.What You'll DoExecute the daily operations of a health plan, including processing medical claims, researching and responding to the members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affects the businessBe part of the team that is continuously adapting to improve efficiency and scalabilityThink critically and strategically to continually boost teamwork and communication across officesGain additional skills across different areas of the business over timeDevelop in-depth industry expertise in the healthcare economyCultivate a culture that aligns with Collective Health values and incorporates the unique aspects of the teamReporting to the Manager of Member Claims, this is an essential role on the Customer Experience teamTo Be Successful In This Role, You'll NeedAbove all, you are driven, curious, and take ownership for everything you doYou can become proficient with a large volume of information quicklyYou are a committed team playerYou are excited to build and adapt to the adventures of working on a growing teamYou are passionate about being a part of a fast-growing companyYou have a passion for Collective Health's mission to transform the health insurance experience for employers and their employeesNice To HaveBachelor's degree or 1 or more years of work experienceContract Hourly Pay Range$21.50—$21.50 USDWhy Join Us?Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcareImpactful projects that shape the future of our organizationOpportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interestsFlexible work arrangements and a supportive work-life balanceWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.Privacy NoticeFor more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.