Principal Product Manager

Job Description About the RoleThis is the ideal role for people who want to build things that matter and bring innovation to one of the oldest and most under-served entities in the market: our government. Esper's customers include some of the largest police departments and state agencies in America, and they rely on our platform for critical policy and regulatory decisions. This high-impact role sits at the nexus of Esper. You'll collaborate with our strong engineering team, meet with customers, and gather feedback from the market to propel our ambitious vision for government forward. You're comfortable switching between technically complex meetings and sales feedback calls with ease. With so many inputs, it's important for this role to find signal through the noise and be a fantastic communicator both internally and to our customers. You're excellent at prioritizing, pivoting when needed, and, most importantly, maintaining feedback loops throughout the company on what we are building and why it matters.Make no mistake, this is a role with equal measure responsibility and reward. Keep reading if this description energizes you.What You'll DoDevelop deep product intuition by meeting with our customers and understanding the technical parts of our product. You're obsessive about how our customers use the product, its break points, and how we can make it better. Partner closely with engineering to design and ship thoughtful, scalable products that solve real customer problems Own the end to to end product lifecycle, paying special attention to the last mile of getting products into customers handsTranslate customer needs into clear product direction and prioritized roadmapsEngage directly with customers. Ask sharp questions, uncover pain points, and communicate value effectivelyBring structure and organization to fast-moving, ambiguous problems. People rely on you to synthesize information and communicate a plan.Leverage AI tools meaningfully in your day-to-day work to move faster and make better decisionsWhat We're Looking ForDeep product ownershipYou understand the system, its constraints, and how it behaves in the real worldAction orientedYou experiment, take action, fail fast and learn. Highly organized operatorYou track details, follow through, and don't let important things slipTechnical fluencyYou're comfortable with complex systems and concepts like domain-driven design, and can engage credibly with engineersCustomer credibilityYou're confident in front of customers, ask thoughtful questions, and can clearly articulate product valueStrong communicatorYou can seamlessly switch between technical depth and clear, high-level storytellingAI-native mindsetYou actively use AI in your workflows and can point to concrete ways it improves your outputWhat Success Looks LikeWe ship in fast, iterative cycles. Consistently delivering high-quality improvements that customers notice and valueThe roadmap is clear and internalized. Teams can confidently and consistently communicate what's coming next to customers and prospectsEverything we build has a clear throughline to customer growth and retention, with impact that's easy to point to and understandWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.