Application Processing Representative

Fi Group LLC is seeking a professional, organized, and customer-focused Application Processing Rep . This person will help customers complete applications, review their purchasing needs, collect required documents, and discuss available payment structures and purchase terms. This is a customer service and sales-support position. The Application Processing Rep does not originate loans, approve financing, or represent any Fi Group Company as a bank or licensed lender. Responsibilities * Guide customers through the application process * Review applications for completeness and accuracy * Collect income, identification, residency, and other required documentation * Discuss customers’ budgets, down-payment availability, and preferred payment terms * Help structure proposed purchase terms within company guidelines * Communicate with customers regarding application status and missing documents * Present available home-purchase options based on the customer’s qualifications and needs * Coordinate with management, sales representatives, vendors, and third-party providers * Prepare purchase summaries, payment schedules, and related documents * Negotiate acceptable purchase terms with customers within authorized limits * Maintain accurate customer records and protect confidential information * Follow all company policies and applicable consumer-protection requirements * Provide professional follow-up throughout the application and home-buying process * Meet individual and team performance goals Qualifications * Previous experience in application processing, customer service, sales, account management, collections, automotive sales, housing, or a related field is preferred * Strong communication and negotiation skills * Comfortable discussing budgets, deposits, payment amounts, and contract terms * Excellent organization and attention to detail * Ability to handle sensitive customer information confidentially * Comfortable using computers, email, document-management systems, and customer databases * Ability to explain information clearly without making promises or unauthorized guarantees * Dependable, professional, and able to work in a fast-paced environment * High school diploma or equivalent required Preferred Experience * Manufactured or modular housing * Real estate or home sales * Application or document processing * Payment-plan negotiations * Contract preparation * Customer relationship management What We Offer * Competitive compensation * Performance-based bonus opportunities * Training and advancement opportunities * Supportive, team-oriented environment * The opportunity to help families find practical homeownership solutions Important Role Clarification The Buyer Solutions Manager assists with applications and purchase-payment arrangements. This position does not independently approve or deny credit, provide legal or financial advice, originate loans, or represent the company as a licensed lender. Any third-party financing decisions are made by the applicable provider. Pay: From $1,500.00 per month Work Location: In person