Client Support Trainee

The entry level Client Support Trainee works on-site at our marketing & promotional events and provides support to the team at our corporate headquarters here in Fredericksburg. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries, including home improvement, telecommunications, and green energy.In this entry level role, the Client Support Trainee will use their eagerness to learn and natural enthusiasm to assist the on-site marketing team with all tasks involved in developing and executing the company’s overall marketing plan.Responsibilities of the entry level Client Support Trainee:Engage directly with customers to execute promotional marketing and sales eventsParticipate in product/service knowledge training provided to marketing teams on behalf of managementExecute client presentation directives and standards to sales team membersAssist customers with any questions they may have in regards to featured client products/servicesGain knowledge of the marketing and branding strategy of all new clients the company acquires. Apply knowledge of the product and brand to develop customized marketing strategies for client directivesEnsure the highest level of customer service resulting in increased productivity and achieving sales goalsBuild knowledge of the marketing systems implemented for each client campaignAssist the market manager with any day-to-day administrative support as requiredIn the entry level Client Support Trainee role, you will be the face of our company and we expect the highest level of professionalism possible. If you consider yourself to be a self-motivated team player, you may be just the Client Support Trainee we are looking for. Teamwork, Dependability, Apparent Motivation, and Ethics are an integral part of all positions with us.Requirements of the entry level Client Support Trainee:Leadership experience including the ability to prioritize workloads and meet deadlines in a fast-paced environmentStrong problem-solving skills with an understanding of the impact that the Client Support team has on the companyDemonstrates initiative and ability to work with minimal supervisionUtilize clear verbal and written communications skillsSuggest process improvements with continued attention to client and control guidelinesQualified Candidates Should Possess:High school diploma or general education degree (GED); or a minimum of six months customer service, marketing or related experienceAbility to effectively present information to customer, clients and other employeesPossess basic mathematical skillsPossess basic computer and computer software skillsAbility to apply good judgment in dealing with problem-solving and carrying out directives1-2 years of relevant marketing, customer service experience preferredExcellent written, oral, and listening communication skillsAbility to uphold the highest level of confidentiality and professionalismAbility to work in a multi-tasked environmentPowered by JazzHRujkwtw9KKb