Logistics Account Manager

Backhaul Direct is hiring a Logistics Account Manager for our Indianapolis, IN office. This role will support our Detroit (DTW) pod and play a key part in managing and scaling customer freight as volumes increase. The Logistics Account Manager is responsible for day-to-day account execution, customer communication, and delivering reliable transportation solutions.We’re looking for someone who thrives in a fast-paced brokerage environment, communicates effectively, and takes ownership of their accounts from start to finish.Who is Backhaul Direct?An innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Since 2004, Backhaul Direct has grown from a small startup into a major domestic and international logistics provider. Our balanced approach to innovation and customer service allows clients to stay ahead of the curve while receiving personalized support.What will you do as the Logistics Account Manager?Manage day-to-day operations for assigned customer accountsCoordinate shipments from pickup through delivery, ensuring service expectations are metAct as the primary point of contact between customers, carriers, and internal teamsProactively identify and solve service issues, delays, or disruptionsBuild and maintain strong customer relationships through consistent communicationWork cross-functionally with sales and operations to support account growthPrioritize and manage multiple shipments and accounts in a fast-paced environmentAnticipate customer needs and provide solutions that drive long-term successWhat qualifications do you need to become a Logistics Account Manager?Bachelor’s degree preferred (Business, Supply Chain, Logistics, or related field)2-5 years of experience in logistics, brokerage, account management, or operationsStrong communication and problem-solving skillsAbility to manage multiple priorities and adapt in a fast-paced environmentHigh sense of urgency and accountabilityExperience with freight brokerage or 3PL operations is strongly preferredSelf-starter mentality with a team-oriented approachWhy choose Backhaul Direct as a Logistics Account Manager?Competitive salary + commission opportunitiesCasual work environment – Nonexistent dress code!Strong fundamentals about who we are (Our Fundamentals | Backhaul Direct)Comprehensive benefits package (medical, dental, vision, life, disability, 401K, PTO, paid holidays)Strong Internal growth opportunities for high performersThis is an in-office position based in Indianapolis, INBackhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.