Care Manager
ABOUT USEnriched Hearts Home Care is a growing, client-centered home care agency serving the greater Los Angeles area. We are dedicated to delivering compassionate, high-quality in-home care that helps our clients live with dignity and independence. As we scale, we are looking for a Care Manager who shares our mission and wants to help shape the client experience from the ground up.ROLE SUMMARYThe Care Manager is the backbone of the client experience at Enriched Hearts. You will serve as the primary point of contact for clients and their families — conducting in-home assessments, creating personalized care plans, performing quality assurance visits, and ensuring every caregiver-client match thrives. This is a relationship-first, field-based role with a direct impact on client satisfaction and agency growth.You will be required to do site visits with clients throughout the week. Our clients are spread across Los Angeles, primarily in West LA/Santa Monica, Beverly Hills, South Bay, and San Fernando Valley.KEY RESPONSIBILITIESAssessments & Care PlanningConduct initial in-home consultations and clinical assessments to determine client needsDevelop individualized care plans that reflect client goals, functional needs, and family preferencesReview and update care plans regularly and/or upon any change of conditionQuality AssurancePerform scheduled and unannounced supervisory visits to ensure care standards are met and the environment remains safeDocument visit findings and caregiver performanceCaregiver–Client Relationship ManagementFacilitate introductions between caregivers and new clientsProactively monitor match quality and resolve conflicts or personality mismatchesPartner with the scheduling team to ensure continuity of care and provide on-site coaching to staffAct as the main point of contact for families, mediating concerns and fostering long-term trustClient & Family CommunicationServe as the primary relationship owner for an assigned caseloadConduct regular check-in calls with clients and responsible partiesCoordinate with referral partners, physicians, discharge planners, and case managers as neededQUALIFICATIONS3+ years of experience in home care, home health, case management, or a related field. (RN/LPN/MSW/LCSW preferred)Strong knowledge of ADLs/IADLs and non-medical home care servicesDeep knowledge of local senior resources and aging-in-place strategiesExperience with care plan documentationStrong tech literacy (using CRM/EMR software)Strong interpersonal skills with the ability to build rapport with clients quickly.Experience supervising or mentoring others is a plus, contributing to team development and effectiveness.Excellent communication skills for conducting intake interviews, clinical counseling sessions, group therapy groups, and family interventionsCertified Nursing Assistant (CNA), Home Health Aide (HHA), or Social Work background preferredValid California driver's license and reliable vehicle (mileage reimbursed)WHAT WE OFFERCompetitive base salary + performance bonus tied to client retention401k matchingHealth care, vision, and dental benefitsMileage reimbursementFlexible schedulingGround-floor opportunity to shape the care management function of a growing agencyTo apply, send your resume and a brief note on why you're drawn to home care to jobs@enrichedhearts.com