Data Products Support Associate/Analyst

Hybrid, minimum 2 days a week onsite Job Summary: A Data Products Support Associate/Analyst is a front-line technical support position focused on helping internal and external customers access products and troubleshooting associated issues effectively and ensuring products are accessible, accurate, and easy to use. They act as a bridge between technical teams and end users, resolving requests and escalating technical concerns as necessary. Job Responsibilities: Serve as the first point of contact for technical inquiries, application usage questions, and troubleshooting while supporting the fulfillment of data products, reports, and informationReceive, track, and manage data requests from stakeholdersSupport the fulfillment and maintenance of data products, reports, and dashboard requestsUse SQL, APIs, applications and databases to retrieve, validate, and analyze products from databasesLog all interactions and resolutions in a help desk or ticketing system for knowledge managementMonitor and troubleshoot discrepancies related to reporting issues, data quality and accessAssist users with access, report interpretation, and data-related support questionsCollaborate with technical and business teams to gather reporting metrics and improve processesMaintain documentation for data products, procedures, and reporting workflows as it pertains to data requestsSupport recurring, scheduled, and ad hoc reporting activities using Microsoft Excel, Power BI, and related MS toolsIdentify opportunities to improve efficiency through automation and process enhancements Skills Required:Technical Skills: Proficiency in Microsoft Office Suite, especially Excel; basic to skills with SQL (run pre-written SQL queries using basic modifications), database navigation and APIs; familiarity with ServiceNow and SharepointAnalytical Thinking: Ability to interpret technical issues and translate them into actionable solutionsCommunication: Clear, friendly, and professional communication skills for both technical and non-technical audiencesProblem-Solving: Strong analytical, organizational, and problem-solving and critical thinking abilitiesCustomer Service: Ability to maintain positive relationships and ensure high customer satisfactionReliability: Demonstrates strong reliability and dependability by consistently delivering work on time, maintaining high availability for team and stakeholder needs, and following through on commitments to support seamless operationsAttention to Detail: Excellent attention to detail and data accuracyMulti-tasking: Ability to manage multiple priorities in a fast-paced environment Preferred QualificationsAssociate's or Bachelor's degree in Business, Information Systems, Data Analytics, or related fieldExperience in data support, data coordination, reporting, operations support, or business analytics environmentsExperience working with databases, reporting systems, or ticketing platforms preferredFamiliarity with relational databases and ticket/request management systems Shift: [] Start: [] EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."