Service Ambassador - On Call

Service Ambassador - On CallSchedule: On Call | Grand Arbor & Nelson Gables | Will be trained at Grand Arbor, Nelson Care Center, Nelson GablesPay Range: $16-$18/hour (non-exempt) based on experience, qualifications, and location.DescriptionAs a Service Ambassador, you will be the first point of contact for residents, visitors, and team members, ensuring a seamless, welcoming, and supportive experience. Your role is crucial in managing communications, assisting with daily operations, and upholding safety protocols, all while fostering an environment that reflects Vivie's values of hospitality and care.As a Service Ambassador, you will:Be the First Point of Contact Greet and assist residents, guests, vendors, and team members, ensuring a welcoming and professional experience.Manage Communications & Security Answer and direct calls, monitor security cameras, and alert staff to any safety concerns or alarms.Support Community Operations Update resident information, maintain records and logs, and assist with mail and package deliveries.Enhance Resident & Guest Experience Provide concierge-style support, assisting residents and guests with their needs while maintaining confidentiality.Assist in Emergency Preparedness Follow emergency protocols, support search efforts for missing residents, and adhere to security policies.Other Duties as Assigned The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.This job also requires:Ability to work independently and handle multiple tasks efficiently.Strong problem-solving skills and ability to think critically in difficult situations.Proficiency in computer systems for record-keeping, communication, and security monitoring.Ability to pass state mandated background check.Physical capability to perform all essential job functions.Ability to read, write, and speak English to ensure effective communication with residents, team members, and visitors.Additional Details:Employment Type: Hourly, non-exemptDepartment: AdministrationLeadership Received: Executive Director or AdministratorDivision: AdministrationTravel Requirements: NoThis role does not include supervisory responsibilitiesEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.