Executive Assistant

Job Title: Executive Assistant (Customer Support Specialist)Location: Remote - LATAM (Colombia, Mexico, Panama)Schedule: CST Time Zone - full overlap required, Monday to Friday, Full-Time(Work hours may vary between 6:00 a.m. and 8:00 p.m. CST, with a 40–50 hour workweek based on business needs.)The Executive Assistant provides high-level administrative and operational support to BGOS leadership and company ownership for their coaching practice. This role ensures seamless execution of scheduling, communications, and content coordination that enable the BGOS team to deliver exceptional training, coaching, and community experiences. The position plays a critical role in maintaining organized operations, supporting coach community engagements, and optimizing internal systems and collateral.Key ResponsibilitiesThe essential functions include, but are not limited to the following:Manage and coordinate complex calendarsProvide direct executive assistant support to ownership, including ownership coaching practice coordination and administrative needsDeliver real-time operational support during Coach Community Gatherings, including uploading materials, managing communications, and coordinating digital platforms (e.g., Mighty Networks, WhatsApp)Maintain and update BGOS collateral and training materials with a high level of accuracy and organizationEnsure all meeting materials, agendas, and resources are prepared and accessible in advance of BGOS sessions and Coach Community gatheringsSupport internal communication flow across BGOS team members to ensure alignment and executionAssist in organizing and maintaining BGOS systems, documentation, and digital assetsIdentify opportunities to improve efficiency in administrative workflows and implement solutionsUtilize artificial intelligence (AI) tools to enhance, optimize, and streamline collateral and administrative processes where applicableRequirementsMinimum 3+ years of relevant experience in an Executive Assistant or Administrative roleExperience supporting executives or leadership teams in a fast-paced environmentDemonstrated proficiency in calendar management, digital collaboration tools, and administrative systemsStrong written and verbal communication skills in EnglishAbility to effectively operate and collaborate in a remote work environmentBasic mathematical and reasoning abilitiesHigh level of discretion, professionalism, and organizational skillsPreferred QualificationsExperience working within a business operating system (e.g., EOS – Entrepreneurial Operating System or similar)Familiarity with community platforms such as Mighty Networks or similar toolsAI proficiency with tools used for content creation, editing, or workflow automationBilingual ability (English/Spanish)Experience in SaaS or coaching/training organizationsKnowledge, Skills and Abilities (KSAs)Exceptional organizational and time management skills with strong attention to detailAbility to prioritize tasks and manage multiple responsibilities simultaneouslyStrong problem-solving and critical thinking skillsHigh level of accountability and follow-throughProficiency in digital tools and ability to quickly learn new systemsStrong interpersonal skills and ability to communicate effectively across teamsAbility to work independently while maintaining alignment with leadership priorities