Third Line Engineer

Job Overview We have a fantastic opportunity for a Third Line Engineer to join theDigital Servicesteam in our Bristol office. Responsibilities Reporting into theIT Operations Manager, the successful candidate's role will include supporting all existing infrastructure including server, storage, network, data and applications as well as project-based work to improve and enhance the infrastructure environment. We aim to build new or improve existing technical capabilities or processes to ensure a positive end user experience. The role holder will collaborate with colleagues in the widerDigital Servicesteam to support, maintain, configure and upgrade all elements of the infrastructure estate. The role holder will primarily be involved in project delivery with additional complex technical issues to address. This is a varied role; responsibilities include providing appropriate technical support for hardware, software and networks across the business, while maintaining a view on technology administration to enhance stability, performance, utilisation and effectively manage costs. The role will also involve delivering exceptional service to all users of IT, working with internal colleagues across UK, Ireland and Canada regions and third parties, in order to deliver technical services, recovery plans and procedures, whilst ensuring established service levels are always adhered to. We work relentlessly on solving customer’s problems and strive to continuously do better by understanding our internal customers’ needs. This is a full-time, hybrid role based in our Bristol City Centre office, involving some support from our regional site in Bedwas, South Wales. Qualifications You will have in depth operational experience in MS Azure cloud services, maintaining and supporting AD environments, end to end network solutions, scripting e.g. Powershell and backups e.g. Arcserve/Veeam. It will be desirable for experience with AWS Cloud Services, Cisco AnyConnect, Autopilot, an understanding of Devops and ITIL foundation certification. We are also looking for candidates who can evidence delivery of exceptional customer service and work efficiently and effectively whilst adhering to established IT controls. In addition, we are looking for candidates that can demonstrate the following: Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users. Ability to balance quality of output with pace by managing time effectively. A thirst for learning and a passion for technology, with an enthusiasm to stay up to date with industry trends and advances. Benefits We offer a range of excellent benefits designed to support you and your lifestyle including: 26 days holiday + bank holidays + MyDay (1 day to take at your discretion during the year) Contributory company pension scheme (up to 10% employer match) Opportunity to buy up to 5 days of annual leave every year Employee Reward and Incentive Scheme Progressive career pathway and development opportunities The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips Group Income Protection for all employees Group Legal Protection for all employees European Motor Assistance and Home Emergency Assistance Inclusion in our Health Cash plan Salary sacrifice benefits including Cycle scheme Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK #J-18808-Ljbffr