Sales Support & Customer Service Representative
About Gordini USA Inc.Gordini USA Inc. is a leading designer and distributor of performance gloves, socks, and accessories for outdoor, work, and lifestyle markets. We partner with major retailers, specialty stores, and e-commerce platforms nationwide. Were passionate about quality products, strong relationships, and exceptional service.Position SummaryWe are seeking a detail-oriented and customer-focused Sales Support & Customer Service Representative to join our growing team. This role supports our sales management while serving as a customer service representative.Key ResponsibilitiesSample coordination, creating sales rep distribution lists, and preparing shipments. Fielding sales representative sample requests for customersSupport Sales Management and Representatives with weekly sales comparison reportsTrade show planning and coordinationSales Meeting coordination and planning twice a yearCoordinate with internal teams, including Sales, Accounting, and Warehouse, to resolve issuesNew Product set-up and maintenance of customers portals, fulfill image and product information requests.Respond to customer inquiries regarding orders, pricing, product availability, and shippingHandle returns, credits, and order changes as neededProvide proactive, professional communication to ensure customer satisfactionQualifications & Skills2+ years of experience in customer service, sales support, or order management (apparel/consumer goods preferred)Strong attention to detail and organizational skillsExcellent written and verbal communication skillsComfortable working with ERP systems, Excel, and Microsoft OfficeAbility to multitask in a fast-paced environmentTeam-oriented with a positive, solution-driven mindsetWhat We OfferCompetitive Salary aligned with experienceComprehensive health benefits401 (k) with company matchPaid time off and holidaysEmployee discounts on Gordini gearCompensation details: 22-26 Hourly WagePI7c70bb9d1ceb-31181-40546797RequiredPreferredJob IndustriesOther