Intake Coordinator for ABA Company

United Care ABA-New York - Patient Intake Coordinator : welcome families, streamline care, launch your future.About UsUnited Care ABA is a fast-growing startup delivering ABA therapy services to children and families. As we expand, the Patient Intake Coordinator role offers the opportunity to be part of a mission-driven team from the ground up—helping families access care quickly and compassionately. If you love guiding people through a process and want to grow in a high-impact role, we want to meet you.The RoleAs a Patient Intake Coordinator, you'll be one of the first points of contact for new families starting their care journey. You'll help them understand next steps, gather required documentation, and ensure everything is submitted properly to keep the process moving forward. You'll also coordinate with internal teams so assessments and authorizations happen on time.This is a detail-driven role with heart—you'll be the calm, reassuring voice helping families navigate the start of care. For someone highly organized, and passionate about helping others, this is a perfect fit with room to grow.What You'll DoGuide families through the intake process from first call to start of servicesSend and track intake packets, follow up on missing documents, and ensure paperwork is completeCheck insurance eligibility and coordinate internal steps for BCBA assessmentsCommunicate with families regularly to provide updates and support during onboardingTroubleshoot delays and escalate issues when needed to keep the intake pipeline movingWhat We're Looking ForPrior experience in intake coordination, patient services, or healthcare administration (ABA experience a plus)Strong communicator who's confident on phone, email, and textDetail-oriented and able to track multiple cases at once without letting anything slipCalm, compassionate, and solutions-focused in fast-paced situationsExcited about opportunities to learn and grow with a scaling startupSpanish bilingual a plusWhy United Care ABACompetitive payNewly renovated Brooklyn officeBe part of a high-growth team that's making a real impactHelp families access care and make a difference from day one