Desktop Support Tech

Desktop Support TechJoin our team as a day shift, full-time Desktop Support Tech in Tyler, TX.Thrive in a People-First Environment and Make Healthcare BetterThrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.Make Healthcare Better: We use advanced technology to support our team and enhance patient care.Get to Know Your Team:UT Health East Texas is comprised of 10 hospitals, more than 90 clinics, nearly 7,500 employees, and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet, and EMS service.Responsibilities:Responsible for incoming support calls/requests from end users related to a variety of desktop issues.Support desktop hardware, software standards and management practices including application distribution.Set up and prepare technical equipment for deployment.Advocate for and promote enterprise desktop standards and policies.Ensures compliance with Enterprise Change Committee requirements and processes.Ensure the enterprise desktop PC environment is up to date on Microsoft security updates and patchesSupport other IT departments associated to end-user equipment as required.Document issue resolutions to improve peers' ability to resolve similar problems in the future.Track and document time associated to specific projects and daily functions.Travel throughout the market to support all hospitals, clinics urgent cares etc. as neededOccasional travel to other markets may be requestedQualifications:Job Requirements:Associate's degree in Information Systems / Computer Science (additional years of technical training may substitute for the required education on a year-for-year basis)Experience with Desktop operating systems, Windows Server and Active DirectoryExperience in installing and replacing computer peripheralsExperience with teleconferencing applications (e.g. Cisco Webex, Microsoft Teams and Zoom)Experience with Microsoft Teams room and A/V equipmentWorking knowledge of Ethernet networks, Server and PC hardware, network printers, Microsoft Office, Exchange, Active Directory, DNS and DHCPStrong analytical and problem solving skillsStrong organizational and time management skillsExhibits clear written and verbal communication skillsPreferred Experience:MCP certificationA+ certificationSCCM deployment and Microsoft Office 365 experienceKnowledge in scripting (e.g. Powershell) and other remote