Sr Technical Program Manager, Software Deployments

Overview In this role you will lead the delivery of complex, enterprise SaaS deployments that align with customer needs and revenue goals. You’ll coordinate cross-functional teams across product, engineering, sales, and services to guide projects from vision to delivery. You will manage budgets, timelines, and risk, while shaping how Axon’s solutions scale in mission-critical environments. This is a hands-on, impact-driven position at a mission-focused company that values collaboration and growth. You will mentor others and drive adoption of Axon technology across customers. Compensation / BenefitsCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness support ResponsibilitiesLead complex, enterprise SaaS deployments ensuring milestones, customer expectations, and revenue recognition alignmentManage multiple medium to large projects with focus on timelines, scope, and budgetCollaborate with product and engineering to define program requirements and ensure standards complianceEngage with customers, sales, product, and services to define vision, scope, and delivery timelinesSupport program planning through effective estimation processesOversee change management at the program level with client partners and internal stakeholdersDevelop documentation to support customer acceptance and revenue recognitionAct as primary facilitator for project teams, ensuring clear communication across teamsIdentify risks, craft mitigation strategies, and address issues to ensure outcomesDeliver foundational training to customers remotely and in person to support adoptionMentor junior project managers and assist in recruiting to strengthen the team Key requirementsBachelor’s degree in Business, Information Systems, Technical Engineering or equivalentPMP certification highly preferred5+ years of experience leading complex SaaS programsProven success delivering large-scale enterprise software deployments or mission-critical rolloutsStrong proficiency with technical project management toolsAbility to manage multiple projects and align diverse stakeholdersExperience guiding teams through ambiguity with clear goalsExcellent communication, organizational, and interpersonal skillsExperience identifying process improvements to enhance delivery and customer satisfactionCJIS background check and handling confidential informationstrong communicationcross-team collaborationleadership and mentoringSaaS program managementchange managementrisk management