Lead Medical Receptionist

Job Title: Lead Medical Receptionist Location: Puget Sound Pain Clinic Puyallup, Bonney Lake and Lakewood Washington Job Type: Full-Time Monday through Thursday 7:00am - 6:00pm Puget Sound Pain Clinic is a leading healthcare provider dedicated to offering exceptional patient care. We are seeking a highly organized and experienced Lead Medical Receptionist to join our team and ensure the smooth operation of our front desk. Job Summary: The Lead Medical Receptionist will oversee the daily operations of the reception area, manage a team of receptionists, and ensure that all patients receive a warm and professional welcome. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities: Supervise and train front desk staff to ensure high-quality patient service. Manage appointment scheduling, patient check-ins, and check-outs. Handle patient inquiries and resolve any issues or complaints. Maintain accurate patient records and ensure confidentiality. Coordinate with medical staff to optimize patient flow and office efficiency. Monitor and order office supplies as needed. Ensure compliance with healthcare regulations and office policies. Cover the front desk in the event of callouts and vacations. Qualifications: High school diploma or equivalent; additional certification in healthcare administration is a plus. Minimum of 3 years of experience as a medical receptionist or in a similar role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficiency in medical office software and electronic health records (EHR) systems. eClinicalworks experience is a plus. Ability to handle sensitive information with discretion. Strong organizational skills and attention to detail. Reliable transportation with ability to travel between clinics. Benefits: Health, dental, and vision insurance Paid time off and holidays Compensation: $23.00 to $25.00 an hour depending on experience.